X-Cart forums

[sparrowdog]

I'm using the Altered Cart 'on sale' add-on on a 4.1.11 install. On more than one occasion, people are buying products that are on sale, but the checkout has charged them full price.

Has anyone else come across this and was there an easy fix?

[MercuryMindsSales]

Originally Posted by sparrowdog

I'm using the Altered Cart 'on sale' add-on on a 4.1.11 install. On more than one occasion, people are buying products that are on sale, but the checkout has charged them full price.

Has anyone else come across this and was there an easy fix?

You may need to contact their support quickly rather than waiting here.

[sparrowdog]

I will, I was just curious to see if anyone else had the same issue.

[wjbrewer]

Please see this kb article for an explanation and solution: http://www.alteredcart.com/support.php?section=knowledgebase&articleid=36

[sparrowdog]

I knew there'd be a simple solution. Apart from this one issue, it's been fabulous, and it was just a setting I didn't put in properly.

Fantastic add-on.

Thanks.