X-Cart forums

[xplorer]

In this thread you may ask any questions about "Abandoned Cart Reminder" module for X-Cart 5.



Also, I will post there updates with information on new releases.

[xplorer]

The new 5.2.11 version of the module fixes the incompatibility issue with Not Finished Orders module. Now duplicate carts won't appear on the Abandoned Carts page.

[mhuckaby]

Is there a way to query the x-cart database to retrieve the list of abandoned carts?

I cannot determine where the abandoned cart information is stored.

Thanks!
Mike

[xplorer]

You should compare the lastVisitDate column with the current timestamp and check whether enough seconds have passed since then - this is how the module retrieves the list of abandoned carts.

[mhuckaby]

I cannot find the lastVisitDate column - which table is it in? Also, where is the content of the cart stored?

[qualiteam]

The column is added by Abandoned Cart Reminder module.
Do you have this module installed in your X-Cart 5 store?

By the way, what is your X-Cart version? Please add it to your forum signature and read the forum rules.
Thanks!

[sabinudash]

Hi, it seems the mod does not send reminder emails automatically.

I have it set up to send reminder automatically in 1 hour (store setup > email notifications > cart reminders tab).

Abandoned cart cut-off time is 10 minutes for test purpose (my addons > Abandoned cart reminder module settings)

Even though I can see the abandoned orders (orders abandoned for test purpose) at Orders > Abandoned carts, it does not send the reminders automatically.

Is there anything I'm missing on this set up?

Appreciate any help. Thank you.

[snowboard]

Hi all,

I have a question about Abandoned cart reminder adddon for x cart 5.
I have set up abandonment time = x minutes.
I have set up email 1 at y hours after abandonment.
I have set up email 2 (with a coupon) at z hours after abandonment.

I have tested some abandoned carts and noticed:

1. Everytime I visit the cart (not even the checkout), I get sent another email 1. So I could be sent multiple email 1's if I visit the cart page more than once before I get email 2.

2. Even after I get email 2, if I revisit the cart, i get sent another email 1.

3. The next time 2 email 2 comes around, I get another email 2, this time, the non coupon version of the email.

So, basically, I can get sent many email 1's and many email 2's!

Is this the intended functionality of the module?

Hopefully an x cart staff can verify for me?

I am wondering, that it may be better to simply go through the sequence of email 1, then 2 email 2 just once?

(of course if the customer buys, then the sequence stops).

Or perhaps limit it to eg if a second abandonment occurs x days after the sequence is complete, another sequence can occur?

This would be safer to avoid complaints about multiple emails coming to the customer, as abandonment cart emails is based on abandoned cart, and not a sale, so permission is not as "strong" compared to a completed or even failed transaction.

Thanks for any insight into how the module is designed to work.
__________________
version 4.1.7

[xplorer]

Originally Posted by sabinudash

Hi, it seems the mod does not send reminder emails automatically.

I have it set up to send reminder automatically in 1 hour (store setup > email notifications > cart reminders tab).

Abandoned cart cut-off time is 10 minutes for test purpose (my addons > Abandoned cart reminder module settings)

Even though I can see the abandoned orders (orders abandoned for test purpose) at Orders > Abandoned carts, it does not send the reminders automatically.

Is there anything I'm missing on this set up?

Appreciate any help. Thank you.

Did you configure your server to run the X-Cart script that start scheduled tasks?
Please check this article: https://kb.x-cart.com/modules/abandoned_cart_reminder/abandoned_cart_reminder_module_system_requirements ...tallation.html

[xplorer]

Originally Posted by snowboard

1. Everytime I visit the cart (not even the checkout), I get sent another email 1. So I could be sent multiple email 1's if I visit the cart page more than once before I get email 2.

It should not work this way. I tested the module recently and it was as follows: if you visit the cart it removes the cart from the list of abandoned carts, but doesn't drop the reminder counter.

Maybe the XC5 dev team has changed something in the new X-Cart version, so now it works differently. I will check this.

Originally Posted by snowboard

2. Even after I get email 2, if I revisit the cart, i get sent another email 1.

If you change the cart, the module considers it to be a new cart. So, it resets the reminder counter (so the next reminder will be email 1).

Originally Posted by snowboard

3. The next time 2 email 2 comes around, I get another email 2, this time, the non coupon version of the email.

Depending on the module settings, email 2 will include a coupon, or not.

Originally Posted by snowboard

I am wondering, that it may be better to simply go through the sequence of email 1, then 2 email 2 just once?

It is hard to determine whether it is a new cart (so we should send new reminders), or a revised cart.

Let's say a customer added an item to cart and received both the emails. Then he returns back and adds another item.

Is it a new cart? Or is it a revised cart? If it is a revised cart, as per your description, there should be no reminders ever sent. However, I believe it is not what you want.

I had thoughts on this when designed the module and decided that it would be better to consider any revised cart as a new one (so it resets the reminder counter and starts from the email 1 again).