Advanced Customer Reviews

Johnwiggity · #1 02-02-2013, 11:08 AM

I'm using the Advanced Customer Reviews and have enabled the review email to be sent 45 days after the order. This is not happenning though. When I checked the script for the module this is what it is saying.

Check if review reminder is required for order #18017: review reminder is not sent
Check if review reminder is required for order #18018: review reminder is not sent
Check if review reminder is required for order #18019: review reminder is not sent
Check if review reminder is required for order #18020: review reminder is not sent
Check if review reminder is required for order #18015: review reminder is not sent
Check if review reminder is required for order #18021: review reminder is not sent
Check if review reminder is required for order #18022: review reminder is not sent
Check if review reminder is required for order #18023: review reminder is not sent
Check if review reminder is required for order #18024: review reminder is not sent
Check if review reminder is required for order #18025: review reminder is not sent

Just an example. Any idea on why it's not sending the emails?

Thanks,

John

karina · #2 03-01-2013, 06:41 AM

Quote:

Originally Posted by Johnwiggity

I'm using the Advanced Customer Reviews and have enabled the review email to be sent 45 days after the order. This is not happenning though. When I checked the script for the module this is what it is saying.

Check if review reminder is required for order #18017: review reminder is not sent
Check if review reminder is required for order #18018: review reminder is not sent
Check if review reminder is required for order #18019: review reminder is not sent
Check if review reminder is required for order #18020: review reminder is not sent
Check if review reminder is required for order #18015: review reminder is not sent
Check if review reminder is required for order #18021: review reminder is not sent
Check if review reminder is required for order #18022: review reminder is not sent
Check if review reminder is required for order #18023: review reminder is not sent
Check if review reminder is required for order #18024: review reminder is not sent
Check if review reminder is required for order #18025: review reminder is not sent

Just an example. Any idea on why it's not sending the emails?

Thanks,

John

John, sorry for not reply earlier, I've missed this post. Is the issue still actual? If yes, please, check my answer below.

The message "review reminder is not sent" means one of the following cases:
1) all products from certain order are already reviewed by the user
2) review reminder has been already sent to this user (if he/she has already purchased this product earlier).

Also please check your '<xcart_root_dir>/send_review_reminders.php' file. Find the following part of code:

PHP Code:


		
			
define('TEST_MODE', false);         // Set to true to test the script. Do not use on live server!
define('TEST_EMAIL', '');           // All reviews requests notifications will be sent to this address in test mode

If these lines of code are commented, please, uncomment them.

Johnwiggity · #3 03-01-2013, 07:08 AM

Thanks for the help.

When I edit the file I noticed that the code is this.

//define('TEST_MODE', true); // Set to true to test the script. Do not use on live server!

I guess I just need to change it to false and everything should work properly?

John

karina · #4 03-01-2013, 07:13 AM

Quote:

Originally Posted by Johnwiggity

Thanks for the help.

When I edit the file I noticed that the code is this.

//define('TEST_MODE', true); // Set to true to test the script. Do not use on live server!

I guess I just need to change it to false and everything should work properly?

John

Yes, change 'true' to 'false' and uncomment the line. Your code should look like this (both lines are uncommented):

PHP Code:


		
			
define('TEST_MODE', false);         // Set to true to test the script. Do not use on live server!
define('TEST_EMAIL', '');           // All reviews requests notifications will be sent to this address in test mode

Johnwiggity · #5 03-01-2013, 07:27 AM

Thanks.

How would I go about seeing the reviews in queue?

John

karina · #6 03-04-2013, 05:10 AM

Quote:

Originally Posted by Johnwiggity

How would I go about seeing the reviews in queue?

Do you mean review reminders queue? If yes, there is no such feature in the module.

If you want to view all reviews added by your customer (approved and pending) then click Catalog -> Customer reviews in the admin menu.

DavyMac · #7 05-05-2013, 02:15 AM

Hi Karina,

Can you explain to me why I'm getting this report please:
"0 order(s) are checked 0 email(s) are sent"

Why is it not checking? I know there are outstanding review requests to be sent.

karina · #8 05-06-2013, 01:49 AM

Quote:

Originally Posted by DavyMac

Can you explain to me why I'm getting this report please:
"0 order(s) are checked 0 email(s) are sent"

Why is it not checking? I know there are outstanding review requests to be sent.

Hello David!

I've checked reviews page on your site and it seems that new reviews (one or more) are added almost every day. So I can suggest that review reminders are sent.
Please, note if all orders are checked and review reminders are sent for all completed orders already then the script will show you:

"0 order(s) are checked 0 email(s) are sent"
I.e. review reminders are sent only once per each completed order.

Some notes about review reminders:
1. Review reminders are sent to completed orders only
2. Review reminders are sent in N days after order is placed. N days is defined by admin in the module's settings.
3.'Start send review reminder for orders with orderid equal or greater than' setting must have value '0' or at least less than your last order number.
4. Script checks 500 orders only every launch.

Also check please error logs. You can check it via admin back-end <xcart_url>/admin/logs.php or directly in file <xcart_dir>/var/log/x-errors_php-130604.php
Are there any errors related to the module?

DavyMac · #9 05-06-2013, 04:55 AM

Thanks Karina,

You've answered my question totally, and sure enough things are working fine today.

wnc2 · #10 05-11-2013, 08:26 AM

Quote:

Originally Posted by karina

Hello David!

I've checked reviews page on your site and it seems that new reviews (one or more) are added almost every day. So I can suggest that review reminders are sent.
Please, note if all orders are checked and review reminders are sent for all completed orders already then the script will show you:

"0 order(s) are checked 0 email(s) are sent"
I.e. review reminders are sent only once per each completed order.

Some notes about review reminders:
1. Review reminders are sent to completed orders only
2. Review reminders are sent in N days after order is placed. N days is defined by admin in the module's settings.
3.'Start send review reminder for orders with orderid equal or greater than' setting must have value '0' or at least less than your last order number.
4. Script checks 500 orders only every launch.

Also check please error logs. You can check it via admin back-end <xcart_url>/admin/logs.php or directly in file <xcart_dir>/var/log/x-errors_php-130604.php
Are there any errors related to the module?

hi karina,

i have this problem, i can run the script manually running http://mysite/send_review_reminders.php --key=MYKEY without problems and it runs ok, it sends email to every completed order shipped 14days before, as i choosed.

but it doesn't run automatically.

the thing not clear to me is:
does the file runs automatically or i have to create a cronjob in my server?

i obviously have testmode FALSE and uncommented