Live Customer Support

carlisleglass · #1 11-24-2003, 11:43 PM

not sure if this is posted in the right forum, but i guess a mod will move it if it aint.

Found a brilliant Live Customer Support script which is very easy to intergrate into x-cart called Help Center Live.

Best of all its FREE ! and comes with a optional windows application so you dont need to keep your explorer window open.

the url for the script is: http://www.helpcenterlive.com/

and a demo of it, can be see on my site at http://shop.cglass.co.uk/customer/

jeeya · #2 11-25-2003, 01:35 AM

This is a great Software.

I used crafty cow and it was easy to install, all I did was linked picture or put the link to help window which pops and and start chatting.

But this one I am not sure, also i tried to install this on server changed livehelpcenter1.0 name to help and installed it but it's not letting me loging in.

carlisleglass · #3 11-25-2003, 02:49 AM

i guess you read the INSTALL file which tells you, you have to change some settings in the inc/config.php file

jeeya · #4 11-25-2003, 03:14 AM

Great! It worked Perfect and tell you this is a great great great software and I love it!

after logging into control panel, all i did, went to generate code and copy and paste that code in help menu (actually under help menu centering it)
works perfect.

leon · #5 12-04-2003, 09:21 PM

Another option, I will have to read further, I was considering PHPLive for $98 ( http://www.phplivesupport.com ), since I have used it as a prospect on other sites and works very nice.

daveb1 · #6 01-09-2004, 06:54 AM

I use LiveHelp from Crafty Syntax http://www.craftysyntax.com/livehelp/. Free, easy to install, fast, allows customer tracking... it's a really good bit of kit!

Just thought I'd share

Cheers

Dave

leon · #7 01-09-2004, 09:12 AM

I saw weeks ago somebody else was using that also.

My concern is basically about a script being a Server Hog, how is the one you use ? Does it use a lot of server resources or is it soft on the server side ? Has it broke your site in any way (does it interfere with the cart) ?

daveb1 · #8 01-09-2004, 09:23 AM

Well, I don't own the server so I can't get details on what resources are used, but I can tell you that when the admin page is up, it receives an update packet every 10 seconds which is about 3k in size. It doesn't cause any problems with the cart that I've found.

I'll leave it on for a few hours so if you want to come onto the site and try out the client side, feel free. The site link is in my sig.

Cheers

Dave

leon · #9 01-09-2004, 09:52 AM

Thanks, Ill give it a spin right away.

carlisleglass · #10 01-11-2004, 11:00 PM

been running help centre live for about a month now ... i havn't seen the server performance drop in any way