Smart Search Index problem

divy · #1 07-19-2010, 10:27 AM

Hi

I purchased Altered Cart's Smart Search three days ago. Installation all went fine. When i try to Build English Smart Search Index, new window opens with a message "Rebuilding the Smart Search Index". I waited for 17 hours, but nothing happens. No new entries in MySQL and no new processes are running in the control panel. I couldn't locate the problem.

Thanks for your help.

Divy
X-cart 4.3.2 Demo

balinor · #2 07-19-2010, 10:28 AM

Did you open a ticket with the vendor?

divy · #3 07-19-2010, 10:35 AM

I wrote to Bill through email. He says:

"You will need to keep the database update page open.

1. Click the cancel index link on the smart_search_admin.php
2. Re-start the index, but leave the page open as it cycles through the products."

I tried it, but nothing seems to be happening. No cpu load and no MySQL entries.

Thanks balinor

Divy

balinor · #4 07-19-2010, 10:39 AM

Ok, then respond to his ticket with that info - he'll offer you some other options, or look into it himself.

divy · #5 07-19-2010, 10:44 AM

I have already responded. I am expecting his reply only by tomorrow.

I am also trying with different settings. But no luck.

If you could guide me, what settings should i check ?

Thanks

Divy

divy · #6 07-19-2010, 11:25 AM

Is there a way to delete full description field from the Search Index ?

Also, Does Smart Search shows any updating message, while building Index ?

Thanks for your help.

Divy

balinor · #7 07-19-2010, 11:29 AM

Sorry Divy, these are all questions best answered by Bill at AlteredCart. Also, please update your forum signature with your X-Cart version so we can assist you easier if you have questions in the future. Thanks!

divy · #8 07-19-2010, 11:50 AM

I just thought to post here, as there may be many users of Smart Search on this forum, who may also have faced the same problem.

Thanks.

divy

Vacman · #9 07-19-2010, 08:23 PM

Yes - please keep us up to date - I had this mod and loved it for our older 4.1.8 cart system. Need to get this done for the new one as well.

divy · #10 07-20-2010, 11:07 AM

Do you have any clues, why it won't create the Search Index ? I have been trying this from last three days, but couldn't get through. I have tried so many things. Deleted and recopied all the smart search files. Checked the installation instructions, etc.

I will definitely keep this thread updated, Vacman.

Thanks

Divy