X-Cart forums

[siddharth.puri@wheelandba]

I am automating the way we update the order status and add the tracking info for an order.

I have written a script to grab the order number and tracking info from the json file and change the order status to shipped.

However, when I update an order via the script, the email does not get sent.
Also, the number of orders awaiting processing does not change (Please look image attached)

How can we ensure:

- The order shipped email gets sent out when the status changes to shipped and tracking info is added via the script
- The number of orders awaiting processing gets updated.

Thanks in advance.

[cflsystems]

If your script is simply making the change directly in database nothing will trigger emails or any other changes. You need to use the cart built-in functionality to do this. I'd start from admin order modify page and look at the controller class what is running as actions for adding tracking number and changing fulfillment status.