X-Cart forums

[Michael Burns]

I need some help please. I have got way too many users that are checking out without entering a coupon then after their receipt hits their email (obviously) they call or email and say the coupon did not work. The coupons have been tested and are totally functional the user is not entering them or ensuring that a discount is shown at the checkout page before checking out.

I have a resolution that may be useful for many that could have this issue but I am not well enough versed in code to accomplish the feat. There are two pictures attached to this post. One as the standard page and the second as the modified page (as I would like it). What I need is on the checkout page there is a check box at the bottom before the submit order button they have to check before being able to checkout and apply payment.
What I would like is the 2 additional buttons one says I do not have a coupon... the other says the coupon is applied and shows a discount above.....

The point is if they check the box that says no coupon... and then check the agree to terms they can go on to payment ... IF they Check I have applied coupon.... and there is no discount showing above... then they can not get passed that page. This will prompt them to make sure they have the coupon entered and the discount is applied.

Hopefully this little radio button will keep me from having to credit their cards after the transactions for the discounts they assured me they added to the cart.

I have created multiple users and checked with both logged in and new user not logged in and tested the functionality of the cart so I know it is working correctly.

Thank you so much if you can help with this code and what would be needed.

xcart version 4.4.3 nothing too special installed.

[JacksmithxD]

I know a few ecommerce stores that highlight the coupon text so it is clearly visible you may want to do something similar.

[Michael Burns]

Originally Posted by JacksmithxD

I know a few ecommerce stores that highlight the coupon text so it is clearly visible you may want to do something similar.

Unfortunately even tho it is highlighted that result will still let them blame it on the website being faulty. What I am attempting to do is make them check a box that says they have either entered a coupon and it shows or they have no coupon and are checking out. This prevents me from having to credit their account for them not entering the coupon or at least realizing they did not enter it.

Maybe I am the only one having this problem of having to credit people after the sale and cause more work.

[carpeperdiem]

Calling your customers idiots doesn't say much for you, does it?

Seriously -- everyone wants something for nothing and ecommerce is one fo the few places where a customer can buy something, an hour later discover there are coupons "out there" and want a credit.

Your choices:

1. take care of these high maintenance customers and make them happy;
2. make the checkout more complicated

If a customer doesn't ask for the coupon before we ship, we'll usually offer a gift card toward their next order. Yes, it's a bit of work (15 seconds) and we lose some margin, and we keep customers for life.

See: Real Company Shit, by Wil Reynolds (scroll down)
http://www.seomoz.org/blog/2012-mozcon-videos-are-here

[Michael Burns]

Carpeperdiem,

Thanks for your input. Yes I consider them ID10T users. Simply because they can write and say yep I had the coupon and forgot to make sure it was entered before checking out. What you don't get here is these customers have been given the coupon to specifically use on checkout... they are not searching the web and getting it later. They have the coupon and forget to enter it. So yes I am for making the checkout so much more difficult for them where they must check a box to get to the payment. Maybe you as well would not have to credit and lose revenue if you had the same.

[ADDISON]

Offer your coupons only for one transaction. If a customer forgets to use the coupon make it expire for that transaction. In this way the customer will not blame you and will be more careful next time with such of gifts. Make this part of Terms&Conditions.

In such of situation, after making it expire (this means you cannot apply lately the coupons for that order), you can offer a small compensation just for marketing, a positive image. This will create a situation like: "you are stupid but it doesn't matter one time in our store".

[Michael Burns]

Unfortunately Addison, we are using single expire coupons and we are still having to credit due to the user checking out without applying the coupon correctly. I think I am going to have to hire someone to geek the template for me since I am not the best at editing templates.

[Ksenia]

Michael, what if to draw the attention of inattentive customers by means of showing some kind of tips? Say, a popup which would remind about the necessity to fill in the coupon code.

Not very long ago the 'Pop-up Anywhere' module was released, and it will be compatible with the 4.4.x branch soon. Haven't you considered this tool? I believe it may be useful.

You may consult with Karina, the module author, in this thread:
http://forum.x-cart.com/showthread.php?t=66512&page=2

[Michael Burns]

Ksenia,

The popup looks like something I will probably try but still not going to solve the problem I have. Most likely going to need some help editing the templates the way I am needing. Thanks for letting me know about the popup addon tho.

[stonezafu]

Michael

I'm working on a solution for my own site that should have applicability here. I want to interrupt checkout to check that nothing is bought from Category B (Add-Ons) if the customer hasn't bought an item from Category A (Main Items). I'm using Fast Lane Checkout so it may not be a completely portable solution, but I'll keep you posted on developments in the coming week or so.

Cheers, John