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Abandon Shopping Cart Mod | ||||
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#21
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Re: Abandon Shopping Cart Mod
Hmm...disregard above. Well, don't disregard, I just wasn't sure if I should delete the above post. I found that if I applied the patch line by line manually, with a few changes as referenced above, the patch worked. So for example this...
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was applied correctly if i do it individually/manually. if i did the whole file, it resulted in an error. i will test it now and see if it works. where i do understand how this would be an annoyance to customers, i think the annoyance comes in the wording of the original file. in a previous post someone mentioned how the email should be worded as if an individual is contacting the customer vs. a form email. i think if you personalize the email, which i will do, it comes across more a friendly follow-up/personal shopper approach vs. "why didn't you order from us? how dare you leave a cart with all this stuff in it! place your order now damnit or i will harrass you until you do!" kind of email.
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X-Cart Gold 4.4.3 -------------------------------------- |
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#22
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Re: Abandon Shopping Cart Mod
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Buy.com used to send these emails. I stiopped shopping with them since their annoying emails wouldn't stop. Amazon tried this for 10 minutes a few years ago, and I sent them a letter saying that if they ever sent me another "you have items in your shopping cart -- did you have a problem checking out?" letter again, I'd never shop there again. They stopped. Customers have a zillion reasons why they abandon a cart -- and the goodwill (negative) that I think this sales tactic brings far outweighs any benefit. My opinion.
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xcart 4.5.4 gold+ w/x-payments 1.0.6; xcart gold 4.4.4 |
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#23
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Re: Abandon Shopping Cart Mod
hmm...i'm an idiot. i totally missed the second post which corrected everything in the original file. so i deleted my original post and kept the second.
carpeperdiem, i totally understand what you're saying. if i get negative feedback or if sales decrease thereafter, i can always disable it. i also think it depends on your business. for most of my customers, i find that they really do need additional help. the only time i ever truly get creeped out when shopping online is when a site has a live chat feature and that keeps popping up or if i'm shopping and an operator invites me to chat. i think with this, given there is a discount code associated with the email, it's less...aggressive but i shall see. i still cant get the darn thing to work. i cant figure out if i need to execute the cron or what and i couldn't edit the admin/menu.tpl file (even though i replaced the original and don't think i ever edited it in the first place). so i'm not sure if there's a link that needs to be in the admin menu that makes this thing work. can the originator reply please? what should be in admin/menu.tpl?
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X-Cart Gold 4.4.3 -------------------------------------- |
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#24
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Re: Abandon Shopping Cart Mod
Maybe this could be modified so that when customers register, or in their account profile, they can choose whether or not they want to recieve e-mails about abandonded carts.
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X-Cart Gold 4.1.10 www.oldworlddistributors.com - Live Store www.coppercakestands.com - Live Store -- My Website - www.frodesigns.com |
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#25
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Re: Abandon Shopping Cart Mod
You think anyone in their right mind would check that box?
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Padraic Ryan Ryan Design Studio Professional E-Commerce Development |
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#26
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Re: Abandon Shopping Cart Mod
This is a great marketing tool. I think I will try this module because it deal only with registered customers. Maybe they got shipping shock or stopped to look around the internet some more or got distracted by day-to-day activities. It would work for my type of store. It's a good way to stay connected. I will customize email content to suit my customer base. I really like the idea of providing a special coupon for future purchases. Thanks.
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Was 4.0.17 Gold w/3rd party modules Now 4.5.5 Gold with core modules |
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#27
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Re: Abandon Shopping Cart Mod
i would go for it.
regards Junaid
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xcart 4.18 on linux |
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#28
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Re: Abandon Shopping Cart Mod
I just read an article about a major Dutch online wharehouse www.wehkamp.nl who won a "Silver Emmy" (e-mail marketing award) for their abandoned cart module and accompanying case.
Leads on those abandoned cart e-mails were 4 times higher than other marketing e-mails. They were recognized for the "Tone of voice" and the very personal approach in those e-mails as well as the tech support behind it. So it is possible to make this successful but you need to have a well thought plan and the right module/content in place
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____________________________ X-Cart Gold 4.1.10 EWD Hosting | CDSEO Pro | One Page Checkout | Smart Search | Telafirma Dynamic Images | X-AOM | Product Importer Pro and many custom mods and tweaks found here... |
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#29
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Re: Abandon Shopping Cart Mod
Quote:
Do you have a link to that article, WhiteDoveGifts? Have you seen the new looks of wehkamp, btw? Thanks!
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X-Cart 4.0.12 Heavy modified with paid, free and forum mods. PHP 5.2.5 | MYSQL 5.0.51a |
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#30
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Re: Abandon Shopping Cart Mod
http://twinklemagazine.nl/nieuws.aspx?id=19054
http://www.marketingtribune.nl/nieuws/Zilver-voor-Wehkamp-32438/ http://www.adformatie.nl/nieuws/bericht/wehkampnl-wint-zilveren-emma Yeah, great improvement on their new looks and feel!
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____________________________ X-Cart Gold 4.1.10 EWD Hosting | CDSEO Pro | One Page Checkout | Smart Search | Telafirma Dynamic Images | X-AOM | Product Importer Pro and many custom mods and tweaks found here... |
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