X-Cart forums

[GlasPak]

Is it possible to have X-cart store "declined" orders in the order manager? I noticed one of the Payment Status options for an order is "declined", but when the order is declined (via Stripe or another payment method) it doesn't actually create an order (and it emails the customer Order # instead of assigning one). We have some people that decline in stripe but when we process thru another payment method (authorize.net for example) the card processes, but I can't actually ship the order via X-cart because the order doesn't exist.

If I go to payment transactions I can see the Method, Type and Status (Failed) for the Customer. Funny thing is It has a link for the customer https://glaspak.com/admin.php?target=profile&profile_id=80 for example BUT it gives an error: Access denied! You are not allowed to access this resource! .. If I go into "Users->Users" The customer doesn't actually exist (x-cart didn't create a user for that person since the order failed).

[razortw]

Hello.
Declined orders are not supposed to show up in the backend, that's how X-Cart was designed to work.
However you can try to find the order in the database and switch the 'is_order' field to 1.
It will make it appear in the order list.

But this is not the right thing to do, you should better build a custom module that alters the behavior of failed orders.

[GlasPak]

Originally Posted by razortw

Hello.
Declined orders are not supposed to show up in the backend, that's how X-Cart was designed to work.
However you can try to find the order in the database and switch the 'is_order' field to 1.
It will make it appear in the order list.

But this is not the right thing to do, you should better build a custom module that alters the behavior of failed orders.

It should at the least still keep the user account created. We like to have the contact information for users who have declined so we can follow up with them and resolve the issue...

[razortw]

Originally Posted by GlasPak

It should at the least still keep the user account created. We like to have the contact information for users who have declined so we can follow up with them and resolve the issue...

Unfortunately, such feature is not yet planned to be implemented.
Such change can be implemented as a separate module in bounds of our own custom development services.
Please feel free to apply for a free quote at http://x-cart.com/custom-development.html
Alternatively, please feel free to post an improvement suggestion at our idea portal at http://ideas.x-cart.com/forums/229428-x-cart-5-x

[GlasPak]

Originally Posted by razortw

Unfortunately, such feature is not yet planned to be implemented.
Such change can be implemented as a separate module in bounds of our own custom development services.
Please feel free to apply for a free quote at http://x-cart.com/custom-development.html
Alternatively, please feel free to post an improvement suggestion at our idea portal at http://ideas.x-cart.com/forums/229428-x-cart-5-x

Tried to post it

Disable drag and drop to cart AND do not add a "add to cart" button. Just disable the feature and force the customer to click on the item to add it to the cart.

Some store owners do not display the prices on the listings (mine for example https://glaspak.com) so that customers have to click thru and it gives them all the information about the product (including pieces per case).

But everytime I hit "post idea" it sends me to the x-cart 4 post idea