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Worldpay no longer working with X-Payments

 
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  #1  
Old 01-15-2015, 10:06 AM
 
BryanSt BryanSt is offline
 

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Default Worldpay no longer working with X-Payments

Heads up...it appears Worldpay US has implemented a new (improved?) payment card gateway that breaks the existing integration with X-Payments.

The X-Payments set-up screen for Worldpay US asks for authentication credentials not supported by the new Worldpay system.

I am working with Worldpay US now to see what options are available on their end.

In the meantime, I am hoping the X-Payments team is aware of the situation and perhaps updating this integration...
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VinterActive LLC
~~~~~~~~~~~~~~~~~~~
X-Cart Gold 4.6.6
Using X-Payments 2.x with saved credit cards & subscription mode enabled.
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  #2  
Old 01-16-2015, 12:15 AM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: Worldpay no longer working with X-Payments

Hi Bryan,

I fear we received nothing from them regarding any changes into their integration APIs. I'll reach out to our contact person in Worldpay US to get more details. I'll be happy if you can share your information with me, too (via a PM or by creating a HelpDesk ticket with subject "Attn for Alex Mulin - WorldPay US changes".
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X-Payments product manager
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  #3  
Old 01-22-2015, 09:07 AM
  ambal's Avatar 
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Default Re: Worldpay no longer working with X-Payments

Bryan,

Finally, someone from US Worldpay got back to me and confirmed they did not update integration used in X-Payments.

Perhaps you confused UK Worldpay with Worldpay US? They are two regional companies of the same group of companies and have different integration APIs indeed.
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X-Payments product manager
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  #4  
Old 02-05-2015, 01:25 PM
 
BryanSt BryanSt is offline
 

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Default Re: Worldpay no longer working with X-Payments

Here is the source of confusion:

Worldpay US is now referring developer gateway inquiries to a company they acquired called securenet.com. Here is a quote from their biz dev office last month:

+++++++++++++++++++++

"Happy New Year Bryan,

We spoke a few months back about providing some payment solutions for your business and for your customers. We have since made an acquisition of a company named SecureNet who▓s services would be of a much greater benefit than we had previously. If you have a moment, please review some of the info found at the link below and let▓s setup a call to discuss how this new technology can benefit you.

http://www.securenet.com/developers"

+++++++++++++++++++++

Apparently the gateway provided by securenet.com is not (yet) compatible with X-Payments.

So as of this moment, Worldpay US is not offering me at least any options for integration X-Payments.

If you know where I can find developer info on a compatible Worldpay US solution, please let me know. Otherwise we'll be going with Authorize.net even though their reseller program is not as good as Worldpay's.

Thanks for your help with this!
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VinterActive LLC
~~~~~~~~~~~~~~~~~~~
X-Cart Gold 4.6.6
Using X-Payments 2.x with saved credit cards & subscription mode enabled.
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  #5  
Old 02-05-2015, 11:53 PM
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Default Re: Worldpay no longer working with X-Payments

> Apparently the gateway provided by securenet.com is not (yet) compatible with
> X-Payments.
>
> So as of this moment, Worldpay US is not offering me at least any options for
> integration X-Payments.

Very strange as they said me the opposite.
I'll send them this information right away and ask for clarification.
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Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager
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  #6  
Old 02-06-2015, 12:05 AM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: Worldpay no longer working with X-Payments

Bryan,

If you can contact Worldpay US regarding this issue, too - this should speed up things at Worldpay I think. They are not really quick. The person who was our contact point at Worldpay US left the company and the new one may be wrong. And I had to wait some response from the new person at Worldpay US for a week or so.
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  #7  
Old 02-06-2015, 05:53 AM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: Worldpay no longer working with X-Payments

I've just had a phone call with Terry from Worldpay.US. See her explanations sent to me by email:

Quote:
Below is the information regarding the Level II help desk that your merchant can call.

In addition, Worldpay is not closing down any of our gateways and in fact, we bought a new company this year called SecureNet to give us another gateway solution that anyone can certify to if they wish. We are not getting rid of or closing down any of our existing gateways, now or in the future.

Let me know if you need anything else.
Terry

Merchant Process
∙ Help Desk Level II (technical support group)
∙ 800-859-5965, option 2, then 3 (Preferred)
HDLevelIIResponseTeam@worldpay.us


So Bryan, if your existing Worldpay.US integration via X-Payments stopped working it can be a technical issue with the software or your server. I advise you to contact our techs for help with that.

If everything is fine with the software and servers - you should contact Worldpay.US HelpDesk. They confirm our certification still works and they are not closing that gateway.
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  #8  
Old 02-12-2015, 11:57 AM
 
BryanSt BryanSt is offline
 

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Default Re: Worldpay no longer working with X-Payments

OK....mystery solved.

Existing WorldPay US gateway is apparently still working...good news for existing customers.

New customers are only getting the option to use securenet now, so no luck for me.

Thanks for investigating!

Please let me know if you wind up certifying on the new securenet offering.
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VinterActive LLC
~~~~~~~~~~~~~~~~~~~
X-Cart Gold 4.6.6
Using X-Payments 2.x with saved credit cards & subscription mode enabled.
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  #9  
Old 02-13-2015, 12:10 AM
  ambal's Avatar 
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Default Re: Worldpay no longer working with X-Payments

> New customers are only getting the option to use securenet now, so no luck for me.

They told me new merchants will be able to use their existing gateways, too. Could you please PM contact details of the person from Worldpay you talked to? It looks like their new partnerships manager confuses something.
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Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager
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  #10  
Old 02-16-2015, 05:33 AM
  ambal's Avatar 
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Default Re: Worldpay no longer working with X-Payments

I've had a new call with Terry from Worldpay US and she confirmed again that our existing integration is still available to both new and existing Worldpay US & X-Cart merchants.

I asked her if we can integrate our products with SecureNet - she said no, because it is not available for new integrations yet.

This is what I've got from Worldpay US so far.
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