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Atandra T-Hub Will Not Connect After Server Migration
 
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  #1  
Old 09-25-2019, 08:24 PM
 
Donster Donster is offline
 

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Default Atandra T-Hub Will Not Connect After Server Migration

My webhost Hawkhost migrated my installation to a new server, which broke T-Hub.


Hawkhost is trying to help, and is asking if Atandra needs to white list the new IP address. Anyone know?


THUB v10.401
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  #2  
Old 09-26-2019, 10:46 AM
 
dpcompany dpcompany is online now
 

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Default Re: Atandra T-Hub Will Not Connect After Server Migration

I do not know for sure, but I would reach out to Atandra for help. I don't know about you, but I am forced to pay a monthly fee to Atandra for support, and Manish and his team are usually pretty quick to respond to issues.
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  #3  
Old 09-26-2019, 11:47 AM
 
Donster Donster is offline
 

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Default Re: Atandra T-Hub Will Not Connect After Server Migration

Manish replied, no IP related interaction. So apparently something else broke it.
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Old 10-01-2019, 08:31 PM
 
thebluedoorboutique thebluedoorboutique is online now
 

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Default Re: Atandra T-Hub Will Not Connect After Server Migration

Quote:
Originally Posted by Donster
Manish replied, no IP related interaction. So apparently something else broke it.

What version of PHP is your new server running? If PHP7, that's the problem. Spent lots of time and resources making T-HUB work on PHP7.
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Old 10-01-2019, 08:33 PM
 
Donster Donster is offline
 

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Default Re: Atandra T-Hub Will Not Connect After Server Migration

PHP 5.3 at the moment
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Old 10-01-2019, 08:42 PM
 
thebluedoorboutique thebluedoorboutique is online now
 

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Default Re: Atandra T-Hub Will Not Connect After Server Migration

Quote:
Originally Posted by Donster
PHP 5.3 at the moment

Interesting. What exactly "doesn't work" -- uploading products, downloading orders, posting shipping labels?
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Old 10-01-2019, 08:47 PM
 
Donster Donster is offline
 

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Default Re: Atandra T-Hub Will Not Connect After Server Migration

It will not connect. Cannot download orders. Only started after Hawkhost migrated to a new server.
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  #8  
Old 10-01-2019, 08:51 PM
 
Donster Donster is offline
 

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Default Re: Atandra T-Hub Will Not Connect After Server Migration

Possibly related is that I cannot create a new admin user by logging in under my current admin credentials. May be a different issue, but I will probably have to go in as X-cart suggests in their help link
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