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Jon · #31 06-09-2011, 07:16 AM

^ I'll have a look for it now.

accesspos · #32 06-27-2011, 08:01 PM

Quote:

Originally Posted by Jon

^ I'll have a look for it now.

Hi Jon, re ticket KZK-674-32994 (i would not normally post ticket issues on the forum but you mentioned in your response on the ticket that it had been misfiled and i have not heard anything further)

Can you view this ticket for me and see if we can get the issue sorted.

thanks

tam10 · #33 07-12-2011, 06:17 PM

accesspos did you hear from Jon? I have an open ticket since June 30 and never got any respond.

Tammy

accesspos · #34 07-12-2011, 06:33 PM

Hi Tammy,
well sort of, only when i did my last post on this forum he sent me an email. i mentioned a few issues with xcms. they are not that major but the issues are not just with my site and xcms but are with others on this thread that use xcms but they may not be aware. at the time i also mentioned to him that i also needed to buy cdseo as i needed the "clean url" for xcms so Jon explained the advantages etc. i then proceeded to go onto his site and i purchased cdseo on 29 June + i also paid for him to install.

i have never heard from him since. cdseo has not been installed. i have emailed him a few times to enquire but no response. i thought that he maybe waiting to release cdseo version 1.80 as someone else on this forum reported a few issues. when i emailed Jon i just asked him if this was the case to just let me know as waiting is no problem for install if this is the case etc. no response.

I have purchased a number of mods from websitecm and they are brilliant. in the past their support has been spot on.

Jon and websitecm have a great reputation in the xcart community and i trust their organisation. maybe Jon is sick or something

tam10 · #35 07-12-2011, 07:00 PM

accesspos, thanks for the respond.

Me too, always get immediate respond. Even if it's only some question here in the forum, he helps. I believe he has other people working for him, that is why i do not understand why no body replied.

I hope he is OK and we'll soon hear from him.

starwest · #36 07-13-2011, 04:04 PM

I am waiting to hear back from Jon as well. While this probably isn't the appropriate thread, I think we would all appreciate an update from anyone who has heard from WebsiteCM in the last 2 weeks.

BBM_ · #37 09-10-2011, 10:50 PM

Has anyone heard from Jon recently?

I opened a ticket with him about a week ago and have not heard from him at all.

Seems unusual for them.

Jon · #38 09-12-2011, 04:18 PM

I'm here but we are understaffed and overloaded. I'm doing my best! If you don't get a response for any reason feel free to send me a PM with your ticket id # and provide FTP if appropriate to help expedite a solution.

BBM_ · #39 09-15-2011, 03:58 AM

Hi Jon,

Thanks for the response and PM is sent.

Hopefully there is light at the end of the tunnel!

Jon · #40 09-15-2011, 09:17 AM

Sorry I hadn't been deleting my PM's historically and my box was full. Please resend or email me directly to jon at websitecm.com