xMobile - Smartphone mobile template

Will Hayes · #31 02-18-2013, 03:33 AM

Hi Davy,

Thanks for the great review - it means alot to all the team here

Keep posted to our website for more product news and releases soon - our developers have been cooking up a storm here behind the scenes.

regards
W.

Aqua · #32 02-18-2013, 08:31 AM

To DavyMac, drheath and all who have been waiting for a summary of our finalized support tickets with the team at xMobile. First, I can say that all issues have been fixed and the mod is fully operational with no bugs that I'm aware of. I believe Will (Principal at The xCart Store.com) would agree with me that the road to this point was difficult, time consuming and expensive for all. When we began working on the layout issues none of us realized that xMobile was not compatible with mods such as Altered Cart's On Sale and One Page Checkout or BCSE's authorize.net DPM. Those incompatibilities have also been repaired at an added cost billed to our company of about $150 (ё100).

On a positive note, I can agree with DavyMac that Will was very polite and professional during the entire ordeal and even though difficult, it was a pleasure to work with him. Once he took control of our support ticket, communication was excellent.

So with the path we blazed, at one point I think Will should have put me on payroll for the testing I did

, I can say that the mod looks and functions very well. Thanks Will.

Rex

Will Hayes · #33 02-18-2013, 08:44 AM

Hi Rex,

Good to hear from you again - thanks for following up on this thread and keeping everyone up to date on this topic.
Yes, things were a little difficult at times as we had to integrate our template with other modules - this can be troublesome but always possible. As you know, we did as much as we could for free to make our template better, but we had to charge for some of the time just to cover ourselves.

Big thanks again for your patience during this time and the issues you discovered.
Be sure to keep me posed on your plans to visit Ireland - I'll be sure to get you a drink when you arrive, that's how we pay our staff here these days

best regards
W.

Aqua · #34 02-18-2013, 09:03 AM

Thanks Will. A good fresh-roast and ground Indonesian coffee is my beverage of choice.

One follow up to my previous message, we've since added xMobile to another site which is also a vote of confidence for the mod.

DavyMac · #35 02-18-2013, 10:23 AM

Thanks Rex for sharing your experience. We've just gone live with X-Cart 4.5.4 and The Xcart Store's templates, but with little modification as we had a big upgrade from 4.1.12. The site that we've just replaced ran with Altered Cart's OPC and it is our intention to install it in our latest site too, so we're grateful that we'll benefit from the work you have done with The Xcart Store in getting this mod working with these great templates.

Aqua · #36 02-18-2013, 10:55 AM

I'm pleased to be of help. Hope xMobile and OPC works like a champ for you!

drheath · #37 02-26-2013, 09:35 AM

Thanks Aqua, the jury has been out on our end, but I think we are going to move forward on it. We launch our upgrade to 4.5.4 tomorrow and I the mobile skin is going to be the very next order of business. If all goes well we should have that running mid March. Thank-you for keeping us updated as to the progress.

DavyMac · #38 03-04-2013, 11:23 AM

Will,

Can you give an insight in to how this template detects when it should be displayed because usually my iPad displays the main site but today, for the first time, my iPad displayed the mobile site? ...with no jiggery-pokery from me.

Consequently, until now, I'd assumed that this template determined that it should not be active for iPads and that was true for all my customers that use iPads. Now I don't know whether customers see the mobile template on their tablet or not.

Will Hayes · #39 03-04-2013, 12:23 PM

Hi Davy,

xMobile should only appear on smartphones.
One of two things has probably happened here:
1. You accessed your site on an ipad using the xmobile shopkey - this will force the mobile template to appear on any device (desktop browser, ipad, smartphone, etc). You may have then come back to that same device later and the mobile template is still active.
2. Someone changed the detected code - but as you said, you didn't, so the likelyhood is option 1.

If you could create a support ticket on our helpdesk we can look into it further for you.
http://support.thexcartstore.com/
Also include the link, so we can check on multiple devices.

regards
W.

DavyMac · #40 03-06-2013, 05:09 AM

Hi Will,

I'm pleased to hear that this template should only appear on smartphones.
I did suspect that the xmobile shopkey had been used despite protestations that it hadn't. Since I was only shown the page after it had been loaded I can't vouch for the method used to open it.

I shall raise a ticket if I see the template appear afresh on an iPad myself.