Follow us on Twitter X-Cart on Facebook Wiki
Shopping cart software Solutions for online shops and malls

Cloudflare and X-Payments created error: Internal error (R)
 
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions
 
Thread Tools
  #1  
Old 08-06-2016, 08:42 PM
  gallaghersean's Avatar 
gallaghersean gallaghersean is offline
 

Advanced Member
  
Join Date: Aug 2008
Location: Clearwater, FL
Posts: 52
 

Default Cloudflare and X-Payments created error: Internal error (R)

I'm getting an error message when we turn on Cloudflare, but works fine when not turned on.

After customers click the "Continue to Payment Page" button from their cart and theyget the loading/redirect screen, instead of taking the customer to the x-payment page where they enter their CC info, they are taken to a page that says "Order preocessing error" and that the order was declined. And gives the reason as "Internal error (R)".

This only happens when we turn on CloudFlare - works just fine without Cloudflare turned on. I've tried white listing all IPs from Cloudflare in the x-payments connector settings in x-cart admin, I tried turning off caching/server side excludes/disable security/disable apps/disable performance/etc and still produces the error. Also tried clearing all Cloudflare cache.

When I test with Cloudflare turned on using the "Test module" feature in the x-cart admin connector settings for x-payments, I get a message that says the transaction failed, and "Response is not valid." Check logs." I then check logs but there is no log file (folder is 777 permissions) - I'm looking for logs at /x-payments-dir/var/log/admin/2016-8-07/

x-payments version: 1.0.5
x-cart version: 4.6.1

Error message the user gets at checkout is:
Internal error (R)
__________________
.

Contact me about modifying x-cart for your needs.

Xcart Gold versions:
4.5.x, 4.4.3, 4.4.1, 4.4.0, 4.3.1
4.1.10, 4.1.9, 4.1.8

Add-on modules:

Featured Product Carousel
and other various mods I've built
Reply With Quote
  #2  
Old 08-08-2016, 05:30 AM
  totaltec's Avatar 
totaltec totaltec is offline
 

X-Guru
  
Join Date: Jan 2007
Location: Louisville, KY USA
Posts: 5,825
 

Default Re: Cloudflare and X-Payments created error: Internal error (R)

Have you looked for logs on the X-Cart side?
__________________
Mike White - Now Accepting new clients and projects! Work with the best, get a US based development team for just $125 an hour. Call 1-502-773-6454, email mike at babymonkeystudios.com, or skype b8bym0nkey

XcartGuru
X-cart Tutorials | X-cart 5 Tutorials

Check out the responsive template for X-cart.
Reply With Quote
  #3  
Old 08-16-2016, 01:05 PM
  gallaghersean's Avatar 
gallaghersean gallaghersean is offline
 

Advanced Member
  
Join Date: Aug 2008
Location: Clearwater, FL
Posts: 52
 

Default Re: Cloudflare and X-Payments created error: Internal error (R)

Yes, no data about any issues in the X-Cart logs. Anyone with any ideas on what the issue could be and how to resolve it? Anyone with an experience using Cloudflare and X-payments?
__________________
.

Contact me about modifying x-cart for your needs.

Xcart Gold versions:
4.5.x, 4.4.3, 4.4.1, 4.4.0, 4.3.1
4.1.10, 4.1.9, 4.1.8

Add-on modules:

Featured Product Carousel
and other various mods I've built
Reply With Quote
  #4  
Old 11-22-2016, 12:51 PM
 
Nanovations Nanovations is offline
    
Join Date: Feb 2012
Posts: 1
 

Default Re: Cloudflare and X-Payments created error: Internal error (R)

Could be the SSL. Cloudflare’s SSL will only be present for visitors to your website after you have validated the SSL certificates to your root. Subdomains have issues and will not work if the SLL is for a Subdomain only. Our hosting company warned us about that.
You can get the Cloudeflare Universal SSL activated if your host is a Cloudflare partner. Or simply turn off Cloudflare . Thats what we did.
__________________
Harry

X-cart Gold 4.4.5
X-Cart Gold 4.5.2
X-cart Gold Plus 4.7.6
Reply With Quote
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 07:12 PM.

   

 
X-Cart forums © 2001-2018