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  #1  
Old 08-23-2016, 08:41 AM
 
naemsmommy naemsmommy is offline
 

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Default Login issues

I am trying to log in to x-payments. I have never had a problem before. When I try and login, it says it's a bad username or password, or the account is locked. There is only one account and it's an administrator account. I tried to reset the password, but it says:

Internal error

The requested action cannot be performed. See logs for details.


I'm not sure how to get the password to reset?

Thanks!
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  #2  
Old 08-23-2016, 11:55 PM
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ambal ambal is offline
 

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Default Re: Login issues

> See logs for details.

What do you see in log files? https://www.x-payments.com/help/X-Payments:FAQ#Where_can_I_find_X-Payments_logs.3F
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  #3  
Old 08-24-2016, 10:11 AM
 
naemsmommy naemsmommy is offline
 

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Default Re: Login issues

No new logs are generated when I get the error.
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  #4  
Old 08-24-2016, 11:25 PM
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Default Re: Login issues

Did anyone changed anything like PHP version or re-compiled PHP on your X-Payments server? MySQL connections still alive? Nothing happens all of sudden without someone doing something somewhere. You said it was working fine until some moment when you faced to the issue.
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  #5  
Old 08-26-2016, 09:01 AM
 
naemsmommy naemsmommy is offline
 

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Default Re: Login issues

There have not been any changes that I'm aware of, but I have no idea when the X-Payments login stopped working. X-Payments itself works fine, cards are being processed daily. We just can't login anymore. I'm the only one who ever logs in to X-Payments, and I haven't done so for several months. I also make all changes to their server, etc. and I haven't made any changes.
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  #6  
Old 09-03-2016, 01:39 PM
 
naemsmommy naemsmommy is offline
 

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Default Re: Login issues

There is one error showing now in the logs. When I attempt to reset the password, it says this on screen:

Quote:
Internal error The requested action cannot be performed. See logs for details.


And this is what is in the logs:

Quote:
ERROR [2016-04-09 07:35:58] User: unknown; IP: 64.180.6.56 Zone: Core Code: SMTP_COMMAND (234) Failed to perform SMTP command: ("535") "Incorrect authentication data" Affected systems: Core/SMTP.php file (336:assert); Core/SMTP.php file (283:doCommand); Core/SMTP.php file (351:sendCommand); Core/SMTP.php file (404:sendLoginAuth); Core/SMTP.php file (531:doAuth); Core/Mailer.php file (263penMail); Core/Mailer.php file (240:prepareQueue); Core/Dispatcher.php file (130:send); Application.php file (137:dispatch); /home/xfreez/public_html/admin.php file (24:run)
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  #7  
Old 09-05-2016, 12:34 AM
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Default Re: Login issues

Your SMTP login info is wrong so X-Payments 2.x you use cannot log into SMTP server to send reset password notification and shows Internal error. SMTP settings are configured via <you xpay folder>/config/config.ini.php file.
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Last edited by ambal : 09-05-2016 at 11:06 PM.
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  #8  
Old 09-05-2016, 08:20 AM
 
naemsmommy naemsmommy is offline
 

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Default Re: Login issues

There is no /etc/ directory. Should it be the /public_html/config/config.ini.php file?

Quote:
Originally Posted by ambal
Your SMTP login info is wrong so X-Payments 2.x you use cannot log into SMTP server to send reset password notification and shows Internal error. SMTP settings are configured via <you xpay folder>/etc/config.php file.
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  #9  
Old 09-05-2016, 11:05 PM
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ambal ambal is offline
 

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Default Re: Login issues

Yep, it's in config folder indeed. Sorry for confusion. I'll correct my post.
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  #10  
Old 09-06-2016, 09:24 AM
 
naemsmommy naemsmommy is offline
 

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Default Re: Login issues

OK great. I did go ahead and make the changes in that file yesterday and it did the trick, thank you!

Quote:
Originally Posted by ambal
Yep, it's in config folder indeed. Sorry for confusion. I'll correct my post.
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