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txnId field is missing or incorrect
 
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  #1  
Old 10-23-2012, 12:23 PM
 
jmartin jmartin is offline
 

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Default txnId field is missing or incorrect

I am getting this error and was wondering if anyone knows how to correct. Under the order section the Payment gateway log I am getting an error "X-Payments error (code: 1521): The txnId field is missing or incorrect." Any ideas will help... Thank you!
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  #2  
Old 10-24-2012, 01:28 AM
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Default Re: txnId field is missing or incorrect

Jmartin, what X-Payments version do you use? This bug was fixed in v1.0.4 and we provide v1.0.5 now. You need to upgrade your X-Payments.
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  #3  
Old 10-24-2012, 05:11 AM
 
jmartin jmartin is offline
 

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Default Re: txnId field is missing or incorrect

I am using X-Payments 1.0.4. Is there a patch I can get to resolve this issue?
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  #4  
Old 10-24-2012, 07:01 AM
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Default Re: txnId field is missing or incorrect

jmartin, you should upgrade to v1.0.5
Upgrade with X-Payments is much easier than with X-Cart. It is a matter of file re-write mostly. See http://help.x-cart.com/index.php?title=X-Payments:Upgrading
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  #5  
Old 07-27-2013, 09:18 AM
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Default Re: txnId field is missing or incorrect

I have a client getting this when they try to checkout with X-Payments and GC is in the cart

ORDER PROCESSING ERROR: order declined. Review your data or contact the store administrator. Reason: Internal error (The sku field is missing or incorrect).

GC are not even consider products, they don't have sku. If the GC is deleted from the cart the checkout processes ok. This has to be a bug in X-Payments. I was not able to find anything in the bug tracker and here on the forum except for this thread which is similar.

Client uses 1.0.6 so according to the above from Alex the bug should have been fixed. The X-Payments changelog has been abandoned after 1.0.2 version was released - even 1.0.6 change log stops at 1.0.2 release - why? There were no bugs or improvements foxes for 4 versions?
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  #6  
Old 07-29-2013, 07:30 AM
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Default Re: txnId field is missing or incorrect

No that is not for PP but it is the only thread I found with close error. And yes the cart is on 4.4.5. Can you please post the patch here or any other related to this error as this is not for PP transaction
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  #7  
Old 07-30-2013, 01:45 AM
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Default Re: txnId field is missing or incorrect

Steve, I'd better go to your HelpDesk account for exact patch for your X-Cart version. I just do not want to create mess here by posting a patch that others can try to apply on other X-Cart versions even despite exact version is specified.
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Last edited by ambal : 12-17-2013 at 06:12 AM.
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  #8  
Old 07-30-2013, 10:47 AM
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Default Re: txnId field is missing or incorrect

This is for a client so not in my account. I believe the client has opened a ticket already. And they did have issues with PP as well
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Old 07-30-2013, 11:20 AM
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Default Re: txnId field is missing or incorrect

Further to this - Alex the client has opened a ticket for this and patches to be provided but they were told to first pay a fee.... This should not be happening....
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  #10  
Old 07-31-2013, 05:34 AM
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Default Re: txnId field is missing or incorrect

> Alex the client has opened a ticket for this and patches to be provided but they
> were told to first pay a fee..

Perhaps you confused providing a patch and applying a patch. The 1st doesn't require a payment while the 2nd one is a paid service.

Send me a PM with customer name and his HelpDesk account id - I'll check.
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