Anonymous Checkout

hhiker · #21 09-12-2007, 06:32 AM

Yup, I looked at the register page, not the check out page myself. WOOPS!

balinor · #22 09-12-2007, 06:38 AM

Heh. Oh and Mike, I wouldn't recommend turning off Fast Lane Checkout...that is a much cleaner checkout process than the default X-Cart one, will gain you sales for sure.

mike moore · #23 09-14-2007, 10:32 PM

I unchecked 'Fast Lane Checkout' in moduals. That worked for me.

TA · #24 09-24-2007, 10:15 AM

I am having this issue since we upgraded from 4.0.18 to 4.1.8. I have disable anonymous checkout unchecked. I changed the "new customer?" click here to register to click here to continue. That should help prevent confusion. We are having quite a few customers emailing us that they are getting errors stating username and password are required. I have a ticket opened with x-cart.

ARW VISIONS · #25 09-24-2007, 10:33 AM

I accidentally changed the link to the wrong page. I had it pointing to the register page Check that.

TA · #26 09-24-2007, 10:51 AM

That looks to be okay. I can get through the checkout process when I test it out. But, we are getting numerous phone calls and emails from customers that are not able to. When they do an anonymous checkout, the user/password fields are not required, the next page will say it is required.

Vacman · #27 09-24-2007, 10:18 PM

Well now I am having a similar problem and currently cannot take ANY orders because of the problem. Have had to shut down my store because of it.

http://www.vacsew.com/home.php?shopkey=904

Try placing any order. When you get to the checkout page,
Click on "New customer? Click here to register"

Fill out the form. Hit submit. Notice that it keeps bringing you back to enter the username. Try entering a username, still brings you back.

The weird part is that it was working just fine until yesterday. No changes or anything.

TA · #28 09-25-2007, 05:48 AM

We have a ticket open with x-cart. I will let you know what we come up with when they reply. For us, I think it is an upgrade issue. It is weird that your store was running fine and suddenly has problems. Ours seems to target only certain customers and I don't see a common link. Some are new trying to register for the first time and others are long time users.

Vacman · #29 09-25-2007, 06:15 AM

aahhhh... hmmmm... Not sure what, but according to the Quailiteam they said that there was a problem with my "skin1/main/register_shipping_address.tpl" file.

It is back to working again, so you might want to look at your as well.

TA · #30 09-25-2007, 11:29 AM

Well, I think we may have found our problem. The cart was doing exactly what it was being told to do. On user profile options, we had shipping name *required. Some customers were unchecking the box that said ship to a different address which then hid the required fields. I am not sure we have it all nailed down yet, but this was part of the issue.