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X-Payment and old customers
 
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  #1  
Old 09-21-2012, 05:57 AM
 
Manic Manic is offline
 

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Default X-Payment and old customers

Hi,

I had X-payment installed this summer by Qualiteam.

I noticed a couple of older customers who had registered with our store in past years, are now saying their orders have "Failed". The shopping cart with the new X-payment seems to be rejecting their cc.

Is there an issue with X-payment and previously-registered customers?
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  #2  
Old 09-21-2012, 07:57 AM
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cflsystems cflsystems is offline
 

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Default Re: X-Payment and old customers

X-Payments requires almost all of the customer info to be present. So if some of the old customers did not have phone and try to checkout now without providing it - the checkout will fail.
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  #3  
Old 09-21-2012, 10:55 AM
 
Manic Manic is offline
 

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Default Re: X-Payment and old customers

Yes, I noticed their phone# is missing when it should be required. I'll let them know to enter that bit of info and hopefully that will solve the problem.

Thanks so much!
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