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Support for Feed Manager

 
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   X-Cart forums > X-Cart 4 > Third Party Add-Ons for X-Cart 4
 
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  #1  
Old 08-09-2011, 03:59 PM
 
quietcoolone quietcoolone is offline
 

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Join Date: Mar 2011
Posts: 176
 

Default Support for Feed Manager

Hello, I purchased Feed Manager V2 this past friday and installed the software as per the instructions. X-Cart admin has the Feed Manager link, but i'm having issues with step 3. Here are the instructions:
1. Install the Feed Manager software (done)
2. Click on the Feed Manager link in your admin and choose your feed (done)
3. Click Download, enter a file name
there is no Download; button to click on..
the only buttons present are: Main Menu, Adjust Mapping, Save Settings, Auto URLS, Help. Without that Download button i can't proceed with step 4. 4. Download the file, open in a text editor or spreadsheet program and verify that the feed is correct.

I emailed Firetank twice but have not heard back from them. I know this forum may not be the best place to post this request but i need this issue resolved pronto. Any input from fellow forum members of Firetank support team is appreciated.
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X-Cart 4.7.7 (old) X-Cart Business 5.3.6.8 (new)
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  #2  
Old 08-18-2011, 03:31 AM
 
quietcoolone quietcoolone is offline
 

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Join Date: Mar 2011
Posts: 176
 

Default Re: Support for Feed Manager

After waiting a week i finally got a email from Firetank suggesting that some files may be missing and to sign in to account, download software and re-install. Well that yielded the same result.
I sent them another email 5 days ago and are yet to hear from them. The lack of timely support from this company is frustrating. Will give them another week to get this fixed or issue a refund.
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X-Cart 4.7.7 (old) X-Cart Business 5.3.6.8 (new)
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