Follow us on Twitter X-Cart on Facebook Wiki
Shopping cart software Solutions for online shops and malls

How to re-charge declined cards for subscription products

 
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions
 
Thread Tools
  #1  
Old 03-11-2016, 02:35 PM
 
BryanSt BryanSt is offline
 

Advanced Member
  
Join Date: Jul 2005
Location: California, USA
Posts: 46
 

Default How to re-charge declined cards for subscription products

Here's the situation: our clients will each have 500-1000+ subscription customers with credit card data saved using X-Payments.

They use this data 2-to-6 times a year to generate bulk product shipments, but typically see 10-20% credit card decline rates.

Current practice in this industry is that the merchant waits 3 days or so and tries charging these cards again. Many will go through the second time because the initial decline was some sort of temporary hold.

So my question is whether there is some way in X-Cart 4.6.6 to recharge the saved card associated with a declined order?

We can't be the first to run into this, so I'd appreciate the community's thoughts on best practices for re-running subscription charges.

Thanks in advance!
__________________
Bryan St. Amant
Founder & CEO
VinterActive LLC
~~~~~~~~~~~~~~~~~~~
X-Cart Gold 4.6.6
Using X-Payments 2.x with saved credit cards & subscription mode enabled.
Reply With Quote

The following user thanks BryanSt for this useful post:
totaltec (03-12-2016)
  #2  
Old 03-12-2016, 07:04 AM
  totaltec's Avatar 
totaltec totaltec is offline
 

X-Guru
  
Join Date: Jan 2007
Location: Louisville, KY USA
Posts: 5,823
 

Default Re: How to re-charge declined cards for subscription products

Bryan, I've been thinking about this. Operate as this user, place the order manually on the front side, and use saved card?

Alternatively we could build a recharge button on the order page. Or a button to just repeat the order, one click that takes you to the front as the user with the orders contents already in the cart.

Hopefully someone else has some ideas.

-Mike
__________________
Mike White - Now Accepting new clients and projects! Work with the best, get a US based development team for just $125 an hour. Call 1-502-773-6454, email mike at babymonkeystudios.com, or skype b8bym0nkey

XcartGuru
X-cart Tutorials | X-cart 5 Tutorials

Check out the responsive template for X-cart.
Reply With Quote

The following user thanks totaltec for this useful post:
BryanSt (03-12-2016)
  #3  
Old 03-12-2016, 07:44 AM
  cflsystems's Avatar 
cflsystems cflsystems is offline
 

Veteran
  
Join Date: Apr 2007
Posts: 14,190
 

Default Re: How to re-charge declined cards for subscription products

If card info is saved and there is a token (or other identifier in X-Payments) you should be able to reuse it to charge the cart without new order placement in XC. Isn't what X-Payments Subscriptions module does?
__________________
Steve Stoyanov
CFLSystems.com
Web Development
Reply With Quote

The following 2 users thank cflsystems for this useful post:
ambal (03-14-2016), BryanSt (03-12-2016)
  #4  
Old 03-14-2016, 03:28 AM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,119
 

Default Re: How to re-charge declined cards for subscription products

Bryan, "X-Payments Subscriptions & Installments" module can help you. You just need to sell those products as subscriptions and have the module configured to attempt new charges if a prolongation payment is failed.

https://www.x-cart.com/extensions/modules/xpayments_subscriptions.html
http://help.x-cart.com/index.php?title=X-Cart:X-Payments_Subscriptions_and_Installments
http://www.youtube.com/watch?v=w5hiSvXPmp0
__________________
Sincerely yours,
Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager
Reply With Quote

The following user thanks ambal for this useful post:
BryanSt (05-09-2016)
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 12:36 AM.

   

 
X-Cart forums © 2001-2020