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   X-Cart forums > Considering X-Cart > Considering using X-Cart for my project
 
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  #1  
Old 03-20-2012, 07:19 PM
 
clubbuilder clubbuilder is offline
 

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Default Access to other parts of this forum

I am sorry I am posting here, but I do not have access to most of this forum (it says private). I registered and created the signature as specified. I also read the FAQ's and I do not see anywhere why I am restricted and others are not.

I am the webmaster for someone who bought two copies of XCart gold. Now I need a little help and I can see that support cost money. So I decided to come to this forum for a simple questions and now I am restricted to a very limited area.

Please help I have a few questions I would like to ask this forum. What do I need to do to gain access?
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  #2  
Old 03-20-2012, 07:45 PM
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cflsystems cflsystems is offline
 

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Default Re: Access to other parts of this forum

You need to either register or ask the XC owner to grand you access to the forum, since you have to own XC to be able to register
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  #3  
Old 03-20-2012, 08:34 PM
 
clubbuilder clubbuilder is offline
 

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Default Re: Access to other parts of this forum

Ok. I did register and even put in a helpdesk issue (My username is Clubbuilder). But the registration does not have the license. Is it possible to see the license in my XCart control panel and send that? Or as you said I have to talk to the owner?
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  #4  
Old 03-20-2012, 08:56 PM
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Toora Designs Toora Designs is offline
 

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Default Re: Access to other parts of this forum

Can you log in helpdesk check the setting there, if not contact XC they will help you at no cost
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Old 03-21-2012, 12:24 AM
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ambal ambal is offline
 

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Default Re: Access to other parts of this forum

Quote:
Originally Posted by clubbuilder
Ok. I did register and even put in a helpdesk issue (My username is Clubbuilder). But the registration does not have the license. Is it possible to see the license in my XCart control panel and send that? Or as you said I have to talk to the owner?

You need to contact current license owner to transfer that license to your HelpDesk account at https://secure.qtmsoft.com or to add you as a user account into his own account. We can't do that without permission from the current owner.
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Old 03-21-2012, 06:04 AM
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clubbuilder1 clubbuilder1 is offline
 

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Default Re: Access to other parts of this forum

Thank you all very much, I am now In! (As you can see my username has changed just a tad bit). Yeah freedom!
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  #7  
Old 05-25-2012, 01:35 AM
 
warren@seerled.com.au warren@seerled.com.au is offline
 

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Default Re: Access to other parts of this forum

So out of curiosity, how do i get my license transferred to my help desk account from a developer who has gone overseas for 4 months?

Its almost impossible to get in contact with the developer and i wasn't aware this was required to get access to the forums. I have a few small things to do and i know the answers would be in the forums but i cant get access.

I have put in a ticket for help but thought i would post something here in the hope i can get some help or ideas.

Cheers
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Old 05-25-2012, 09:42 AM
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elaine elaine is offline
 

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Default Re: Access to other parts of this forum

Hi, Warren

Our customer relations representatives have just sent you an email regarding the license transfer. Please check your mail box. If any questions arise, feel free to reply them, they will consult you further.
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