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Shopping cart software Solutions for online shops and malls | ||||||||||
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#1
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Internal Error (R)
Xpayments has been working fine for several weeks. Then this morning every time you place an order and it tries to go to the XPayments credit card entry page, you get bounced back to my site with:
Order processing error Order declined. Review your data or contact the store administrator. Reason: Internal error (R) Go Back Anyone else seen this? Where do I start the troubleshooting? Thank you.
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Adam X-Cart Gold 4.4.5 - Live X-Cart Gold 4.1.11 - Retired X-Payments 1.0.4 CDSEO Pro EWD Hosting |
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#2
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Re: Internal Error (R)
More info. It seems it has not been working for 3 weeks for credit card processing, but Paypal works fine. I'm searching for any and all files I may have editted around that time period, but am coming up blank for now.
Any thoughts on how to troubleshoot this?
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Adam X-Cart Gold 4.4.5 - Live X-Cart Gold 4.1.11 - Retired X-Payments 1.0.4 CDSEO Pro EWD Hosting |
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#3
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Re: Internal Error (R)
Check the logs of X-Cart and X-Payments, they are located at:
- <xpayments-dir>/var/log - <xcart-dir>/var/log Most possibly, some of the settings is not correct, and thus the transaction is declined on the step of the validation.
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joss@x-cart.com |
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#4
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Re: Internal Error (R)
Yes, I'm getting it as well for the last two transactions... My installation should have a six month warranty, but the support sent me to this forum... What would 'reset' the settings to be incorrect when they were working fine to begin with.
Best regards, Redda
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XCLL-CWDX-MXUF-GMHW |
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#5
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Re: Internal Error (R)
My issue was with the security certificate on my X-Payments site. Re-installed and then my host had to reset something else, but all is good now.
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Adam X-Cart Gold 4.4.5 - Live X-Cart Gold 4.1.11 - Retired X-Payments 1.0.4 CDSEO Pro EWD Hosting |
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#6
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Re: Internal Error (R)
Well, I appreciate the response. Turns out all I had to do was 'reboot the server' and I hope that settles it because I can't afford my customers trying to use it and getting an 'internal error' instead of their order going through.
Thanks and best regards, Redda
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XCLL-CWDX-MXUF-GMHW |
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