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Tech support - cold shoulder - not impressed with support

 
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Old 03-25-2014, 02:11 PM
 
mworsnop mworsnop is offline
 

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Default Tech support - cold shoulder - not impressed with support

I needed to change the home button on the mobile module. I was told to change the file header.menu.tpl

The line with the href I was told to change to a standard URL. It does not work properly. So I started a new system from scratch, reinstalled the .12 updates and it still doesnt work.

All support could say is they will charge me to fix it. Its a brand new install from scratch. how could anything be wrong?

I think this is really backwards. I feel like every tech support issue I have put in I feel like its the cold shoulder and they really dont want me asking questions. I am not impressed at all. Does anyone else feel that way?

<li><a
class="link-home {setActiveTab(#home#)}"
data-theme="a"
data-icon="custom"
href="{buildURL(#mobile_catalog#)}"
data-prefetch><h3>{t(#Home#)}</h3>
</a></li>
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Old 03-27-2014, 10:44 PM
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qualiteam qualiteam is offline
 

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Default Re: Tech support - cold shoulder - not impressed with support

Hello Mark,

How did you change the header.menu.tpl file? Did you edit the core file, or did you create a module that implements the change?

Also, what is the desired change? I'm not sure if I understand what you want to achieve. What do you want to do with the bold line from your message?

As for our technical support service - it is a paid service: http://www.x-cart.com/technical-support.html Our staff will be glad to help you, but, unless it is a bug, you will be charged for using the service.
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  #3  
Old 03-28-2014, 08:53 AM
 
mworsnop mworsnop is offline
 

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Default Re: Tech support - cold shoulder - not impressed with support

Tech support is looking at this bug
thanks
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