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X-Payments "Connection timed out" Issue
 
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  #1  
Old 05-01-2017, 08:42 AM
 
joestern joestern is offline
 

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Default X-Payments "Connection timed out" Issue

I was using X-Cart 4.7.7 with X-Payments (locally hosted, newest version I think - not sure how to check).

Today, choosing the credit card option in checkout in my X-Cart 4.7.7 produces and error and won't let a customer enter credit card info.

The error is:

"Connection timed out"

Full error is in the pic.

I've updated keys, redeployed the payment config, etc. I see the pending payments in X-Payments, but that's it.

Any ideas?
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File Type: png Screen Shot 2017-05-01 at 9.15.06 AM.png (53.5 KB, 7 views)
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  #2  
Old 05-01-2017, 12:35 PM
  ambal's Avatar 
ambal ambal is offline
 

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Posts: 4,094
 

Default Re: X-Payments "Connection timed out" Issue

Seems to be server side issue. Do you host X-Cart and X-Payments separately on different hosts?

If so check connectivity between both host via HTTPS.
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Alex Mulin
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X-Payments project manager
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  #3  
Old 05-01-2017, 12:55 PM
 
joestern joestern is offline
 

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Default Re: X-Payments "Connection timed out" Issue

Same host.

The problem goes away when I remove iframe, so that the card is entered after customer presses submit.

Further info: When I log into x-payments, my template page will no longer load, so I cannot access/edit/review any of the templates, either default or the one custom template we made.

The URL is /xpayments/admin.php?target=templates

The page says "Payment templates... This page allows you to customize and preview payment templates." Then there is a gray line and the rest of the page is blank.

I checked permissions--they seem fine.

Running Xpayments 3.02, x-cart 4.7.7...but I think this is an xpayments issues.

Oddly, there are no clues in either the xcart logs or the xpayments logs.
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File Type: png Screen Shot 2017-05-01 at 1.59.48 PM.png (38.6 KB, 3 views)
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Last edited by joestern : 05-01-2017 at 01:00 PM. Reason: added attachment
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  #4  
Old 05-02-2017, 09:38 AM
 
joestern joestern is offline
 

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Posts: 168
 

Default Re: X-Payments "Connection timed out" Issue

Figured it out.

Our security guy was tightening up the server in preparation for going live.

He added:

Code:
Header always set X-Frame-Options DENY

into the Apache config. That killed the iFrame that X-Payments was using.

Once we commented out that line and restarted Apache, all was good.
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The following user thanks joestern for this useful post:
ambal (05-04-2017)
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