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Feedback appreciated on how you handle automated follow up to customer orders?

 
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  #1  
Old 11-15-2010, 07:32 PM
 
heather@MX1 heather@MX1 is offline
 

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Default Feedback appreciated on how you handle automated follow up to customer orders?

How do you handle automated customer follow up (after the order is completed)?

My immediate concern is simple: creating an autoresponder to send an email "x" amount of days after the order has shipped. I do expect to expand this to newsletters, promos, etc. in the next few months.

Can I set up mailchimp to handle my simple concern right now (I have 4.3.1), or buy a 3rd party mod (such as mercury minds autoresponder) to handle this? It's a pricey mod, but seems easy to implement.

I have a staff of 2 (including myself) that manages all aspects of our business (wholesale, warehouse, in-store, customer service, bookkeeping) - our online store is a new venture. So the opinions and experiences from those of you that are, like me, trying to do it all would be greatly appreciated.
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Old 11-15-2010, 07:44 PM
 
heather@MX1 heather@MX1 is offline
 

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Default Re: Feedback appreciated on how you handle automated follow up to customer orders?

NOTE TO MODERATOR: I posted in wrong thread, please move to 3rd party add-ons
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  #3  
Old 11-15-2010, 08:08 PM
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CartOnSteroids.com CartOnSteroids.com is offline
 

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Default Re: Feedback appreciated on how you handle automated follow up to customer orders?

I don't think mercury minds have an autorespoder. You can find a complex one at MagneticOne with a looooot of features. If you want something simpler and much cheaper, take a look at our Message Machine (http://www.cartonsteroids.com/Message-Machine/).

We have implemented until now on:
- a flower shop: send reminder to clients in 364 day from complete order
- a herbalife seller: send instruction to clients in days 3, 7, 12, 18, 24 and 40.
- a DVD shop: asking clients to make a movie review 6 days from shipping
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Old 11-15-2010, 08:16 PM
 
heather@MX1 heather@MX1 is offline
 

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Default Re: Feedback appreciated on how you handle automated follow up to customer orders?

Quote:
Originally Posted by CartOnSteroids.com
I don't think mercury minds have an autorespoder. You can find a complex one at MagneticOne with a looooot of features. If you want something simpler and much cheaper, take a look at our Message Machine (http://www.cartonsteroids.com/Message-Machine/).

We have implemented until now on:
- a flower shop: send reminder to clients in 364 day from complete order
- a herbalife seller: send instruction to clients in days 3, 7, 12, 18, 24 and 40.
- a DVD shop: asking clients to make a movie review 6 days from shipping

my mistake, it was the Magnetione mod I was referring to. Thanks, I will look into this

UPDATE: your link takes me to a 404
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Old 11-16-2010, 03:38 AM
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Dongan Dongan is offline
 

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Default Re: Feedback appreciated on how you handle automated follow up to customer orders?

Quote:
Originally Posted by heather@MX1
Can I set up mailchimp to handle my simple concern right now (I have 4.3.1), or buy a 3rd party mod (such as mercury minds autoresponder) to handle this? It's a pricey mod, but seems easy to implement.


Yes. Pretty possible with bit of customization. You can set followup in Mailchimp. Contact our sales team, they will get back to you.
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Old 11-16-2010, 03:41 AM
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Default Re: Feedback appreciated on how you handle automated follow up to customer orders?

Refer this: http://forum.x-cart.com/showpost.php?p=298221&postcount=32
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Old 11-16-2010, 04:45 AM
 
balinor balinor is offline
 

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Default Re: Feedback appreciated on how you handle automated follow up to customer orders?

Moved to Third Party Add-Ons
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Old 03-21-2013, 03:06 PM
 
chiactivate chiactivate is offline
 

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Default Re: Feedback appreciated on how you handle automated follow up to customer orders?

no auto responder, but my suggestion is to create an extra order status field called "ask-feedback".

When your order is complete after 1 week, you can manually change the status to "ask-feedback". It will send an email to customer asking for customer feedback.

Will need to do some modications
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