X-Cart forums

[gb2world]

Thanks for the explanation, Sergey.

I understand you are recommending the third party vendors update their modules following your KB for the 4.4.4 release in August.

However - I still think it would be helpful for the 3rd party vendors to note when a module available for 4.4.3 has been modified according to the KB with the new initialization routine.

The reason is - ideally - to achieve the performance enhancement, we would want to have "Use new module initialization routine" ENABLED. But as long as one of the 3rd party or QT mods being used is not properly updated, we must have it set to DISABLED. This will true when 4.4.4 rolls out as well.

Your patch allowed us to set to "DISABLED" and still have a mix of mods - which is a good thing. But ideally we need everything to be updated so we can use the "ENABLED" setting. Therefore, we still need to know when purchasing and installing mods if they have been updated or not.

While they DO NOT have to provide options for mods that are compatible with the old and new initialization routine - if any one mod we use only provides for old, that would cause the shop owner to run in "DISABLED", and not have the performance optimized. So, we still have a need-to-know if a module we purchase is updated or not.


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[seyfin]

Originally Posted by FiberGuy

Sergey, you do realize just how confusing and potentially devastating this can be to the average user who doesn't have full-time support to keep tabs on this stuff, don't you?

I'm fortunate that I can devote part of my day to the forums, and keep reasonably updated with the latest information - but many ecommerce vendors are not. They want specific instructions and "how-to's"

All users who are not updated with this forum thread yet, and eventually run into the compatibility issue between 4.4.3 and add-on modules, are welcome to contact our support team for assistance. Our support engineers will provide the necessary patches free of charge.

Besides, these patches are available in our Knowledge Base.

The patches can be easily installed on 4.4.3 using the patch/upgrade utility in the X-Cart admin back-end.

We will also inform the third-party developers participating in the X-Cart Marketplace, and recommend them to update their modules for 4.4.3 (and later versions) in order to support the new module initialization routine.

Originally Posted by FiberGuy

Is Qualiteam willing to foot the bill on the many support request that I foresee on:
1) incorrect upgrade being applied
~AND~
2) detailed answers to the question, "Which upgrade do I need, can you please look at my site?"

We will release a single upgrade pack to 4.4.4. It will automatically take into consideration all the cases mentioned in my previous post #17.

So, I believe the upgrade should be seamless for the average user.

[Online Michael]

Sergey,

The fact that someone was allowed to make an alteration to the very core of the shopping cart, without any consideration for the consequences and likely damage it could cause, is a major stuff-up on the part of Qualiteam. There is no denying this. A one step forward and two steps back situation is no way to run a business when so many people rely on you to do things right.

So now, as it seems, all energies are diverted to damage control and fixing issues that shouldn't have been there in the first place and making 3rd party developers scurry to make their software compatible. It's not exactly the sort of thing anyone in the X-Cart community was expecting, that's for sure. And all of a sudden, upgrading has become harder and more complicated too.

My advice to Qualiteam is this... Please stop with the enhancements and concentrate on fixing the problems. All we want is a shopping cart that works! Leave all the enhancements to version 5.0!

[seyfin]

Thank you, Michael. You are absolutely right. We will take your advise into consideration, surely.

[Paul H]

Hello
I'm about to upgrade my store.
Do I wait for 4.4.4 ? How much longer for this version?
It's a long time since I did work on my shop so a couple of weeks more is no problem
Cheers
Paul

[cflsystems]

If your store is not at 4.4.2 right now you can upgrade to 4.4.2 otherwise wait for 4.4.4.
4.4.3 is more trouble

[Paul H]

That's what I figured.
I'm not one for constantly upgrading everytime Xcart throw out a new version so I try and get the newest most stable version and then leave it for a couple of years.
I guess that the 4.4.4 will be the stable finished version ?
Thanks
Paul

[seyfin]

The ETA for 4.4.4 relese is the 15th of September.

[cflsystems]

Bug free Sergey? Or should we expect 4.4.5 to follow?

[seyfin]

As bug free as possible, Steve.
We will decide about 4.4.5 after 4.4.4 is released.