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Contact for Firetank?

 
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  #1  
Old 04-09-2013, 12:36 PM
 
Mark N Mark N is offline
 

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Default Contact for Firetank?

Trying to get someone from Firetank to get back to me - been waiting for a response from them regarding a ticket I opened back on March 22nd, haven't gotten any responses to repeated emails and ticket update requests. Anyone have a phone number for them?

Thanks!

-Mark
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  #2  
Old 05-22-2013, 04:45 PM
 
BBM_ BBM_ is offline
 

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Default Re: Contact for Firetank?

Has anyone heard from Firetank recently?

I sent them a pre-sales query a few days ago and unfortunately have not heard back from them. Previously they have been extremely prompt in their replies.
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  #3  
Old 06-13-2013, 02:22 PM
 
albertchui albertchui is offline
 

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Default Re: Contact for Firetank?

i am kindly of frustrating too, they never respond, not responsive, i bought couple mods from them before, but won't do business again.
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  #4  
Old 06-13-2013, 02:27 PM
 
Mark N Mark N is offline
 

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Default Re: Contact for Firetank?

Yeah, not sure if they're even still in business at this point - two months later and I still haven't heard from them. The last real correspondence I had with them was on March 22nd, when they said they'd look into the issue I was having "next week".
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  #5  
Old 06-18-2013, 10:33 AM
 
timbrrr timbrrr is offline
 

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Default Re: Contact for Firetank?

Put a ticket in last week, still no response.
Any one else know if they are still in business or whether I can ever expect a response to my ticket?
Their shopping export mod does not work with xcart 4.6.0
Pretty frustrating when you give them business, then start relying on their mods to work, but get no support when you need them. This is one of the reasons I am so hesitant to even purchase from 3-rd party developers to begin with.

Anyone else having problems getting a response from them besides the four of us that have posted here?
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  #6  
Old 06-18-2013, 11:00 AM
 
albertchui albertchui is offline
 

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Default Re: Contact for Firetank?

ya, their latest version does not work with 4.6, they should replay at least we know them still here for biz.
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  #7  
Old 06-19-2013, 02:56 AM
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chamberinternet chamberinternet is offline
 

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Default Re: Contact for Firetank?

I tried to contact them back in April via Firetank Support system and didn't get a response
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  #8  
Old 06-19-2013, 07:49 AM
 
timbrrr timbrrr is offline
 

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Default Re: Contact for Firetank?

If they have stopped responding to customers, then maybe its time to take them off the preferred 3rd party mods/add-ons list so that other people do not get in this predicament. The list is supposed to be so that we can feel assured that thee vendors listed are companies we can rely on to purchase from.
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  #9  
Old 06-19-2013, 12:22 PM
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Default Re: Contact for Firetank?

When you add firetank mods to cart, it asks you to select the X-Cart version and does not list 4.6 as an option indicating it is not 4.6 compatible.

There's a # listed in whois: http://whois.domaintools.com/firetanksoftware.com
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  #10  
Old 06-25-2013, 06:16 AM
 
voron voron is offline
 

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Default Re: Contact for Firetank?

It is a 3-d party add-ons marketplace. So, X-Cart just provides the place for listing - and we are expecting customers' feedback. Why don't you set your rating for add-ons with a short description? I think it is good to share experience with other people.
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