BCSE Reward Points Not Working

steve.thompson · #11 08-05-2009, 01:41 AM

I think that I've solved this problem.

I opened the database in phpMyAdmin, dropped the three tables, then applied the 4.2 patch again. Also, X-Cart doesn't seem to like the commented-out header info in the patch file. I had to delete those lines before it would patch ok.

Seems to be working, fingers crossed.

Steve.

steve.thompson · #12 08-05-2009, 02:24 AM

Now,

There's no points display on the product page (I've ticked the box),

The shopping cart page has two lines for payment by points,

The checkout page shows this error:

Quote:

Warning: Smarty error: unable to read resource: "customer/main/payment_points.tpl" in /home/xxxxxxxx/public_html/include/lib/smarty/Smarty.class.php on line 1092

But there's no payment_points.tpl file in skin1/customer/main

Steve.

carpeperdiem · #13 08-05-2009, 03:16 AM

Quote:

only the database patch files were identical

That makes sense -- but it also sounds like you found a typo in one var.

The presence of tables is unfortunate...

I think a ticket with BCSE is your best bet at this point.

BCSE · #14 08-05-2009, 08:56 PM

Yes please drop us an email with the problems and we'll get you a new zip. It does sound like the system messed up your zip.

Make sure you include your domain name as well in your email.

Thank you,

Carrie

steve.thompson · #15 08-05-2009, 09:59 PM

I've had a support ticket KCC-953088 open for 5 days.

steve.thompson · #16 08-06-2009, 12:37 AM

Seems that the Customer Points on the product page only display for new items, not for existing items. I hope that I don't have to create all of my products again.

And the Customer Points are jammed up against the Price. How can I add space and a different font?

Steve.

BCSE · #17 08-06-2009, 05:34 AM

Looks like Gary has been helping you. He was out yesterday to take his wife to the doctors (she's the one been having a ton of serious illnesses) and is out atleast for this morning for his son's visit to the doctor. He expects to be in later today though when they get back from the doctors (1.5 hour trip away).

Thanks,

Carrie

steve.thompson · #18 08-15-2009, 02:31 PM

This add-on is still not displaying Customer Reward Points in the product page, the cart page or the checkout page. Reward Points now only display on the final Place Order page.

I modified product_points.tpl to force the display of points on the product page and then all products are showing zero points on the product page. This is not a template problem; the product_points function returns zero points.

There are rumours in these forums about this add-on being very difficult to install and get working. The installation is actually very easy; patch the database, upload some files, then edit a few files; no more difficult than any other add-on that I've bought and installed. But I think that there are faults with this add-on that give rise to this rumour that it's difficult to install. And the core files are encrypted so we have to rely on the programmer.

I paid for this sofware over a month ago; had the wrong software delivered once and corrupted distribution files delivered twice. Now it's still not working.

Also, this add-on does not allow a customer to use reward points to pay for products that do not have global discounts. I have some products that have to be sold at retail price so I can't discount the price, but customers should still be able to use reward points. Why is the Customer Reward Points tied to the X-Cart global discount option? The two are not related. Now BCSE want me to pay more money to fix this design error.

And I've had no response from BCSE in over a week.

Less than happy customer,
Steve.

BCSE · #19 08-15-2009, 06:19 PM

Stephen,

It isn't a design flaw. It is how it has worked since 2004 and was requested by many customers. I will discuss it with Henry to see if he thinks if it makes sense to change that feature at no charge. I originally pondered it, however it would cause an issue with back portability. We might be able to easily make that feature turned on/off though. That may be the best solution to your needs and backwards compatibility. Keep in mind that many many hundreds, if not thousands use this software. It's just not something we've had requests for and why I determined it would be custom originally.

Having it display the info on the pages should not be an issue at all. I will have our programmer that took over this program several years ago look into it this week. He's been out on a much needed vacation this week.

I also see that we have replied to you recently. Not sure what you mean by it's been a week? It has been a few days and I apologize. I will ask Gary why as it's in his area. I do know that we have had 2-3 people out this week, some expected, some unexpected so we are a few days behind. Gary and my self have tried to take up for the low staff but it does look like we were not able to respond to yours in a few days.

Thank you,

Carrie

steve.thompson · #20 08-15-2009, 08:28 PM

Carrie,

Quote:

Originally Posted by BCSE

Having it display the info on the pages should not be an issue at all.

I bought this software on the 8th July. I've had the wrong version delivered to me once and corrupted distribution files delivered to me twice.

Quote:

Originally Posted by Gary

(7th August)Steve, there was something wrong with the structure of the encryptor for the 4.2.x version of this mod.

I've installed the software strictly in accordance with the instructions and I've checked my installation with a fine-toothed comb half a dozen times, and it's still not working. It is an issue.

Quote:

Originally Posted by BCSE

I also see that we have replied to you recently. Not sure what you mean by it's been a week?

Your recent reply to me was asking for more money.
The last reply in relation to the software not displaying Customer Reward Points was a week ago.