X-Cart forums

[steve.thompson]

Hi All.

I've installed BCSEngineering's Customer Reward Points according to the instructions, and checked and rechecked the mods, but nothing is appearing in either the Admin screens or in the Customer screens. What have I done wrong or what's missing?

Thanks, Steve.

[groovico]

You should really contact Bcsengineering.com directly through their support desk, the customer reward points is one of those tricky mods that has to be done 100% correct. It would be like trying to find a needle in a haystack to determine what you've done wrong or what the issue is.

[BCSE]

Or it could be simply X-cart being stubborn and not refreshing your template cache for you. Some tricks to force that is to:

1. Log in to your X-cart admin
2. Click on webmaster mode link.
3. Turn it on
4. Turn webmaster mode back off.
5. Go to the summary link.
6. Click on tools.
7. Scroll down and clear the templates Cache.

That will force new language variables to be recognized. We're finding the recent versions of X-cart need this sometimes to refresh new language variables that are patched in using an SQL patch.

If that doesn't work drop us an email to support


Thanks,

Carrie

[steve.thompson]

Thanks Carrie.

I tried your suggestions but no luck. I had previously ran cleanup.php manually.

I have opened a ticket on the weekend but thought I'd ask here while waiting.

Thanks, Steve.

[steve.thompson]

I've just compared the 4.1 zip file, which I was originally sent in error, to the 4.2 zip file which you sent to me last week. They are very different. Doesn't look like a minor upgrade. I wonder if either WebsiteCM or BCSEngineering have sent me the wrong file(s).

Secondly, when unzipping the 4.2 zip file, I received an error:

http://img.photobucket.com/albums/v498/skt852/CRP-Problem-1.jpg

On checking the zip file, I found two func.php files in the modules/BCSE_Reward_Points directory One is 21,202 bytes, the other is 8,993 bytes.

I think there's something wrong with your distribution.

I've also updated the support ticket.

Thanks, Steve.

[steve.thompson]

I've now found at least one spelling error in your code:

function bcse_get_cart_points_requried(&$cart)

Hopefully, you've spelling it incorrectly in every occurance?

Also, I note that not one of your files contains any version information.

Steve.

[carpeperdiem]

Steve,

IF you installed the 4.1 version -- before you do ANYTHING -- remove it. Follow the installation instructions in reverse. If your store is not yet live, revert your database to a backup.

DO NOT try to fix this one file at a time.

UNINSTALL the 4.1 version and start over.

[steve.thompson]

Thanks. I did that.

I was originally sent a version for 4.1 but didn't get very far with the install until I discovered I had the wrong version. I then undid the few manual edits and manually removed all of the uploaded files.

I compared the patch files between the 4.1 version and the 4.2 version and they are identical. Unless I've been sent a wrong one.

I then followed the 4.2 installation instructions, which I've since rechecked twice. But still not working.

Steve.

[carpeperdiem]

If your version for 4.2 is identical to 4.1 (including template files) then you probably have the wrong version. I would hope the 4.2 version was table-less. I would send a ticket to BCSE.

[steve.thompson]

No, only the database patch files were identical.

But there are plenty of tables in the 4.2 version.

Steve.