BCSE cant fix it themselves: point reward sys

showoff · #1 05-19-2008, 01:05 AM

Goodday readers,

We have a company in Holland ( largest tuning company of Europe ) and use X-Cart for our webshop. Because Dutch people like reward systems we implemented the 'Customer Reward Points System' from BCSE ( BCS Engineering ).

Unfortunately this system has a mind of its own and applies points to orders even though the customer did not want this. Even worse, it takes all the points owned by the customer but it does not give any reduction on the final invoice.

This is the latest state of the reward system, but it has had alot of different issues from the beginning. Everytime we gave BCSE a way to prove that their paid add-on works perfectly, but unfortunately it takes months now and everytime they do something it gets worse or broken elsewhere.

Our business is now suffering from alot of angry customers due to this pointsystem and we have alot of manual work to correct this.

Now we have to options:
1. We build our own system wich now seemed to be a much cheaper solution afterall.
2. We use a little community help to fix the BCSE system because they cant themselves.

Anyone who has had problems with this system and perhapbs has some idea's? Thanks in advance.

intel352 · #2 05-19-2008, 03:18 AM

I believe the OnSale module from AlteredCart.com may be a better solution. Bill's products are very well developed, and he provides top-notch support.

Here's the feature I believe could replace your points system, in bold, plus the benefit of all the other features of that module:

Quote:

Buy Product X Get Product Y Free/Discounted
Buy Product X Get Z Items Free/Discounted
Buy X Items Get Product Y Free/Discounted
Buy X Items Get Z Items Free/Discounted
Spend X Get Product Y Free/Discounted
Spend X Get Z Items Free/Discounted
Spend X Get Z Discount on Your Order
Spend X Get Free Shipping (Shipping Zones & Methods Optional)
Auto Generate Coupon for the Next Purchase (After Checkout is Complete)
Individual Product Discount

Just a note, another feature is the ability to apply multiple coupons at checkout, and the customers of course have the ability to determine *when* they want to apply a coupon.

balinor · #3 05-19-2008, 04:04 AM

Moving to Third Party Add-Ons

showoff · #4 05-19-2008, 06:54 AM

Sounds good Intel352. I'll check this out later!

@balinor: my bad!

Freakmode · #5 05-19-2008, 07:31 AM

We too use the Rewards Points mod - and as you say it has a mind of its own.

We have been waiting for a reply and a fix from BCSE for over a month

paul@dimoda.com.au · #6 05-19-2008, 07:59 PM

Ouch, I just purchased the BCS reward system. are we saying I should hold of installing it.

It has always worked well for me on the BCS site where I buy a large number of my mods from.

Any comments?

intel352 · #7 05-20-2008, 02:16 AM

If you haven't had any problems with the mod, then go ahead and proceed with the mod, as you don't have any of the same complaints as others (I think it's often a matter of expectation for what a mod is supposed to do)

paul@dimoda.com.au · #8 05-20-2008, 02:44 AM

Thanks Jon, I am a big fab of BCS and use their points to help subsidise all my mods.

From what I see of the mod in action on their site it is a fantastic for repeat business and customer retention ( like it retains me).

intel352 · #9 05-20-2008, 03:08 AM

exactly Paul, I'm not saying it's not good or doesn't do what it's supposed to do, I'm just saying the other users are likely not liking it, because they have different expectations of what they expect it to do. that's all

like they say, can't please every one every time

balinor · #10 05-20-2008, 04:53 AM

My biggest issue with the points mod is the cheap customers it attracts. I can't tell you how many e-mails my clients get from customers saying "how come I didn't get points for this" or "I tried to use a discount coupon and I didn't get points" etc, etc. It is a great tool for increasing sales and encouraging repeat business, but it seems to bring out the cheap people en masse.

One other thing is that by default it doesn't display the current point allotment very well. Even on the BCS site when you go to check out you have to go back to see how many points you have first, and then do the math to see how many it takes to pay for your order. I usually put in a static page that explains how the whole point system works, and also display the point totals and calculations throughout the checkout process so people can clearly see how many points they have, how many their order will require, etc.