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My Virtual Merchant (Converge) Costco - not working
 
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  #1  
Old 02-18-2015, 08:26 AM
 
spacetoast spacetoast is offline
 

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Default My Virtual Merchant (Converge) Costco - not working

Hello,

Anyone else using myvirtualmerchant provided through Elavon/Costco having issues as of a day or two ago?

Mine was plugging along fine for months and suddenly stopped working maybe two days ago with no changes whatsoever to the cart or the merchant processor.

They recently rebranded from myvirtualmerchant to Converge, but it doesn't look like they've made any back-end changes on the processor side.

I upgraded 2.1.1 to 2.1.2 today to see if that would help but it did not.

I also noticed that I cannot re-import the payment methods from x-connector. I get the following error:

"Error: Error had occured during the requesting of payment methods from X-Payments. See log files for details."

I'm not sure which log this error shows in.
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  #2  
Old 02-18-2015, 01:53 PM
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Default Re: My Virtual Merchant (Converge) Costco - not working

Curtis, check the var/log folder. Of course this log folder is usually extremely cluttered. When I am developing on a dev site, I just flush the log folder contents, then recreate the error. Makes it pretty easy to find the current problem. On a live site, I zip up the old logs and archive them.
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  #3  
Old 02-18-2015, 02:44 PM
 
spacetoast spacetoast is offline
 

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Default Re: My Virtual Merchant (Converge) Costco - not working

Thanks, Mike. I'll give that a try.
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  #4  
Old 02-18-2015, 03:11 PM
 
spacetoast spacetoast is offline
 

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Default Re: My Virtual Merchant (Converge) Costco - not working

Success! Thanks again Mike.

It doesn't shed much light on the situation for me, though. When I create the error it happens right as I'm passed from the cart to x-payments where it brings up the input screen for the credit card info.

PHP Code:
[17-Feb-2015 04:28:55PAYMENTS message:
    
Payment processing failure.
    
Login: *****
    
IP: ****
    ----
    
Payment methodCredit Card (X-PaymentsVirtual Merchant Merchant Provided Form)
    
bill_output = Array
    (
        [
cvvmes] => not set 
        [
code] => 2
        
[billmes] => Internal error (Response is not valid.<br />Check logs.)
    )
    
original_bill_output = Array
    (
        [
cvvmes] => not set 
        [
code] => 2
        
[billmes] => Internal error (Response is not valid.<br />Check logs.)
    )
Request URI: /payment/payment_cc.php
Backtrace
:
/***/payment/payment_ccmid.php:460
/***/payment/payment_ccend.php:48
/***/payment/payment_cc.php:359 
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Old 02-18-2015, 04:28 PM
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Default Re: My Virtual Merchant (Converge) Costco - not working

I'm just guessing here. But it looks like "Response is not valid" means that the response that X-Cart is getting from the processor is not what it expects. I know this doesn't solve the problem, but what I can say with authority is: It is likely that the processor has changed something on their side, and X-Cart needs to be updated to reflect and properly interpret this change. I would open a ticket with XC, or contact a developer to handle this issue. (like me)

The dev should communicate with the payment processor, and determine what is wrong. The good news is, the payment processor has a vested interest in figuring this out, they can't make money unless orders go through. So if you are a dev working on something like this, remember that you can't be on both sides of the issue, you have to rely on the payment processor support.
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  #6  
Old 02-18-2015, 11:37 PM
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Default Re: My Virtual Merchant (Converge) Costco - not working

What about http://forum.x-cart.com/showthread.php?t=70268 ?

They or your server hosting could disable SSLv3 support and you have not patched X-Payments connector.
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The following user thanks ambal for this useful post:
totaltec (02-19-2015)
  #7  
Old 02-19-2015, 07:55 AM
 
spacetoast spacetoast is offline
 

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Default Re: My Virtual Merchant (Converge) Costco - not working

Well, what do you know. It looks like I missed the X-Payments connector update. I bet you are right, Alex, that either my host or the CC processor switched off SSLv3 over the weekend.

I just completed the update for X-Connector you linked to and X-Payments is working again.

Thanks again for your help, Mike, and Alex.
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  #8  
Old 02-01-2016, 10:47 AM
 
meterguy meterguy is offline
 

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Default Re: My Virtual Merchant (Converge) Costco - not working

Spacetoast, Can you not just use the converge (virtual merchant) payment module rather than x-payments? Doesn't x-payments charge you where converge would not?
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  #9  
Old 02-04-2016, 08:04 AM
 
spacetoast spacetoast is offline
 

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Default Re: My Virtual Merchant (Converge) Costco - not working

Thanks for responding, meterguy. This thread is about a year old and everything is working for now. I'm not sure Converge had a module at the time. I might look into it. I own a license for x-payments so I'm not paying monthly.
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