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Qualiteam HelpDesk can accept messages via e-mail now

 
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  #1  
Old 07-03-2008, 04:47 AM
  ambal's Avatar 
ambal ambal is offline
 

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Exclamation Qualiteam HelpDesk can accept messages via e-mail now

Dear X-Cart/LiteCommerce fellowship,

We are glad to announce that we have launched a new feature which lets you communicate with our team by e-mail and still have all your posts stored in your HelpDesk accounts. Your e-mail messages can be automatically submitted to the HelpDesk, which will let you skip the procedure of login to your HelpDesk accounts when you need to reply our message or create a new ticket.

For those of you who purchased our software after June 7 and for several older customers this feature has already been enabled by default. All the others are welcome to enable it in your company profiles settings.

In order to enable the new option, please go to the "Profiles" section of your HelpDesk account, select "Edit self profile" tab or open the secondary account profile you want to enable this feature for, and untick 'Do not accept incoming messages by e-mail:' checkbox. Click "Apply" button. If the feature is already enabled for you, but you don't want to use it, you can disable it the same way.

By the way, we are happy to congratulate all the US residents on the Independence Day!
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  #2  
Old 07-03-2008, 04:48 AM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: A new HelpDesk feature

to make things short: those who have this feature enabled can send their messages to the HelpDesk via e-mail (e.g. right from INBOX folder of your favorite e-mail client)
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  #3  
Old 07-03-2008, 05:57 AM
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Default Re: A new HelpDesk feature

Thank you Alex, that is a great feature.
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  #4  
Old 07-03-2008, 07:03 AM
 
Thedae2k Thedae2k is offline
 

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Default Re: A new HelpDesk feature

Yeah...thats very nice...thx.
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  #5  
Old 11-12-2008, 12:59 AM
 
mattia mattia is offline
 

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Default Re: Qualiteam HelpDesk can accept messages via e-mail now

Hi Alex,
Can we open up new tickets starting from an email (like for Kayako users)?
Or if not will the replies to new tickets created on the H.Desk arrive via email so we can just hit "reply", and the online ticket will be updated as well?
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Old 11-12-2008, 01:41 AM
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Default Re: Qualiteam HelpDesk can accept messages via e-mail now

Quote:
Originally Posted by mattia
Hi Alex,
Can we open up new tickets starting from an email (like for Kayako users)?
Or if not will the replies to new tickets created on the H.Desk arrive via email so we can just hit "reply", and the online ticket will be updated as well?

If you disabled " Do not accept incoming messages by e-mail" option in your HelpDesk user profile you are able both to create new tickets via e-mail and reply to our messages by hitting reply button in your favorite e-mail browser.

sales@qualiteam.biz for sales tickets
helpdesk@qualiteam.biz for technical support and other issues.
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X-Payments product manager
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