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Abandoned Cart Reminder for X-Cart 5
 
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  #31  
Old 03-12-2018, 08:50 AM
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Default Re: Abandoned Cart Reminder for X-Cart 5

Hello Dirk,

I've checked the source code and it is X-Cart 5 that adds all the tags (including the logo) wrapping around the e-mail body. As far as I see I have almost no control over the logo position and the size from my module.

Please, could you attach screenshots of how the "correct" e-mail (the regular) and the "wrong" one (the cart reminder) looks like? Also, can you let me have your logo so that I could check it on my local installation?


Quote:
Originally Posted by snowboard
With the "abandoned cart" emails, my logo is stretched out from its original size of 220px to the full width of the email, which makes it huge and pixelated.

This does not seem to happen with order notification emails and other emails from x-cart, or with the default logo from x-cart.
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  #32  
Old 03-12-2018, 06:08 PM
 
snowboard snowboard is offline
 

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Default Re: Abandoned Cart Reminder for X-Cart 5

Hi Slava,

I have attached the 2 emails and the logo to this email.

Thanks for looking into this!
Attached Files
File Type: zip email logos.zip (402.5 KB, 9 views)
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  #33  
Old 03-25-2018, 11:30 PM
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Default Re: Abandoned Cart Reminder for X-Cart 5

Quote:
Originally Posted by snowboard
I have attached the 2 emails and the logo to this email.
Thanks for looking into this!

I apologise for the delay in replying to your message.

I've tried to use your logo on my local X-Cart installation, and the e-mail looks correctly in my Google Mail inbox (see the attached screenshot).

The module uses a ready-made e-mail template provided by X-Cart itself. There is another e-mail that uses the same template - the password recovery e-mail. Please follow the "Forgot password" link in the sign-in form, ask for a password for your e-mail and then check if this e-mail is affected by the same logo problem too.

Also, did you add any custom CSS rules that may relate to the problem?
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Last edited by qualiteam : 03-25-2018 at 11:50 PM.
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