Follow us on Twitter X-Cart on Facebook Wiki
Shopping cart software Solutions for online shops and malls

Atandra T-Hub Will Not Connect After Server Migration

 
Reply
   X-Cart forums > X-Cart 4 > Third Party Add-Ons for X-Cart 4
 
Thread Tools
  #1  
Old 09-25-2019, 08:24 PM
 
Donster Donster is offline
 

Senior Member
  
Join Date: Aug 2008
Posts: 113
 

Default Atandra T-Hub Will Not Connect After Server Migration

My webhost Hawkhost migrated my installation to a new server, which broke T-Hub.


Hawkhost is trying to help, and is asking if Atandra needs to white list the new IP address. Anyone know?


THUB v10.401
__________________
X-Cart Gold v4.1.10
Reply With Quote
  #2  
Old 09-26-2019, 10:46 AM
 
dpcompany dpcompany is online now
 

eXpert
  
Join Date: Oct 2008
Posts: 313
 

Default Re: Atandra T-Hub Will Not Connect After Server Migration

I do not know for sure, but I would reach out to Atandra for help. I don't know about you, but I am forced to pay a monthly fee to Atandra for support, and Manish and his team are usually pretty quick to respond to issues.
__________________
Michael

Development
X-Cart Gold Plus v4.7.12
- php 7.3
- reBOOT reDUX
- other goodies

X-Cart Gold v4.7.7
- reBOOT Template
- XPayments 3.0.2
- Abandoned Cart Reminder
- BCSE Reward Points
- BCSE Stock Notify
- XPDF Invoices
Reply With Quote
  #3  
Old 09-26-2019, 11:47 AM
 
Donster Donster is offline
 

Senior Member
  
Join Date: Aug 2008
Posts: 113
 

Default Re: Atandra T-Hub Will Not Connect After Server Migration

Manish replied, no IP related interaction. So apparently something else broke it.
__________________
X-Cart Gold v4.1.10
Reply With Quote
  #4  
Old 10-01-2019, 08:31 PM
 
thebluedoorboutique thebluedoorboutique is offline
 

Senior Member
  
Join Date: May 2011
Posts: 168
 

Default Re: Atandra T-Hub Will Not Connect After Server Migration

Quote:
Originally Posted by Donster
Manish replied, no IP related interaction. So apparently something else broke it.

What version of PHP is your new server running? If PHP7, that's the problem. Spent lots of time and resources making T-HUB work on PHP7.
__________________
X-Cart Classic 4.4.X
Reply With Quote
  #5  
Old 10-01-2019, 08:33 PM
 
Donster Donster is offline
 

Senior Member
  
Join Date: Aug 2008
Posts: 113
 

Default Re: Atandra T-Hub Will Not Connect After Server Migration

PHP 5.3 at the moment
__________________
X-Cart Gold v4.1.10
Reply With Quote
  #6  
Old 10-01-2019, 08:42 PM
 
thebluedoorboutique thebluedoorboutique is offline
 

Senior Member
  
Join Date: May 2011
Posts: 168
 

Default Re: Atandra T-Hub Will Not Connect After Server Migration

Quote:
Originally Posted by Donster
PHP 5.3 at the moment

Interesting. What exactly "doesn't work" -- uploading products, downloading orders, posting shipping labels?
__________________
X-Cart Classic 4.4.X
Reply With Quote
  #7  
Old 10-01-2019, 08:47 PM
 
Donster Donster is offline
 

Senior Member
  
Join Date: Aug 2008
Posts: 113
 

Default Re: Atandra T-Hub Will Not Connect After Server Migration

It will not connect. Cannot download orders. Only started after Hawkhost migrated to a new server.
__________________
X-Cart Gold v4.1.10
Reply With Quote
  #8  
Old 10-01-2019, 08:51 PM
 
Donster Donster is offline
 

Senior Member
  
Join Date: Aug 2008
Posts: 113
 

Default Re: Atandra T-Hub Will Not Connect After Server Migration

Possibly related is that I cannot create a new admin user by logging in under my current admin credentials. May be a different issue, but I will probably have to go in as X-cart suggests in their help link
__________________
X-Cart Gold v4.1.10
Reply With Quote
Reply
   X-Cart forums > X-Cart 4 > Third Party Add-Ons for X-Cart 4


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 11:11 AM.

   

 
X-Cart forums © 2001-2020