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  #1  
Old 12-10-2020, 07:37 AM
 
memoto memoto is offline
 

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Smile Forum Changes

As we look forward and consider opportunities to improve our customer and partner experience, we would like to simplify the current configuration of the forum and associated topics. Topics will be combined into the most frequently used areas, allowing an easier opportunity to locate previously answered questions, as well as a convenient way to follow and offer ideas towards new questions.

The Forum will continue to be a community-led support system. X-Cart is committed to monitoring and providing insight into universal topics while offering direction for more customized support where topics seem related to individual configurations.
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  #2  
Old 12-14-2020, 10:23 PM
 
Triple A Racing Triple A Racing is offline
 

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Default Re: Forum Changes

Quote:
Originally Posted by memoto
....The Forum will continue to be a community-led support system. X-Cart is committed to monitoring and providing insight into universal topics while offering direction for more customized support where topics seem related to individual configurations.
Good that somebody from XC has posted something useful (posting anything is noticeable!) in this forum and that the forum layout has been re-hashed etc but part of the re-hash has been that any "tricky" items for XC, all "constructive criticism" items and generally speaking, anything that didn't suit Seller Labs / X-Cart's New Wold Order approach has been 100% deleted. That's true OTT US Style Political Correctness gone mad but never say never, to a Phoenix rising from the ashes and the forum being used again by all, like it used to be in the good old days...

The key question is....

WILL some / all of the key X-Cart Team Members actively participate now or, just conveniently ignore it completely - 'Elephant in the room" style like they used to do previously?
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  #3  
Old 12-16-2020, 08:31 AM
 
memoto memoto is offline
 

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Default Re: Forum Changes

Our goal is that we check-in daily and provide assistance anywhere we can. The forum is a company initiative, where subject matter experts are consulted on topics requiring additional X-Cart investigation or feedback. Topics related to individual customer configuration or behavior are best directed to our technical support team where additional dedicated time can be spent assisting with investigation. We look forward to partnering with the entire community to help all X-Cart customers obtain the best possible experience!
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  #4  
Old 12-16-2020, 05:26 PM
 
Triple A Racing Triple A Racing is offline
 

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Default Re: Forum Changes

Quote:
Originally Posted by memoto
Our goal is that we check-in daily and provide assistance anywhere we can. The forum is a company initiative, where subject matter experts are consulted on topics requiring additional X-Cart investigation or feedback. Topics related to individual customer configuration or behavior are best directed to our technical support team where additional dedicated time can be spent assisting with investigation. We look forward to partnering with the entire community to help all X-Cart customers obtain the best possible experience!
Thanks for that generically well worded, corporate style, polite, reply, which.... didn't actually answer the question that was asked You @memoto have always been an active, informative, helpful XC forum participant, but that wasn't the actual question raised to be fair. The question was about those that are fully accountable & responsible for XC becoming active participants... We're guessing that's a NO then but we should never say never eh?
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  #5  
Old 12-18-2020, 12:18 PM
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BCSE BCSE is offline
 

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Default Re: Forum Changes

I appreciate the cleanup. However, can we keep at least active threads open that have been around for 18 years! For example, our really old thread is now not accessible!

https://forum.x-cart.com/showthread.php?t=7200&goto=newpost

We have been THE longest 3rd party supporter of X-cart and have a lot of history in that thread...

Thank you,

Carrie
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  #6  
Old 12-18-2020, 05:41 PM
 
PhilJ PhilJ is offline
 

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Default Re: Forum Changes

innit @ bcse

Ridiculous.
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  #7  
Old 12-19-2020, 02:11 AM
 
ITVV ITVV is online now
 

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Thumbs down Re: Forum Changes

It also appears that anything in "List Subscriptions" before December 2019 is locked unless you have posted in the thread concerned

Why?

Is this vindictive of QT / XC / SL or just plain wanting to kill XC4 stone dead forever

99% of the posts are from community users and as the Forum Header says: -

Welcome to the X-Cart forums
Please note that the forum is created to allow users communicating with each other...

Why has QT / XC / SL decided to limit the community?

Madness

Wishing all the compliments of the season

ITVV
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