X-Cart forums

[Will Hayes]

Hi Imazeu,

I can see that we responded to that ticket on: 30 December 2013 02:54 PM
Can you confirm you received this response?

regards
Will.

[albertchui]

Originally Posted by Will Hayes

Hi Davy,

Can you send a ticket through to our helpdesk so we can look into this further for you?

regards
Will

hi, will, i asked many times that the register.php still not under https://, no respond or two weeks to respond then ask me question again, it's so paintful to use your template, i keep asking for help and no any resolution for 6 months.

[Will Hayes]

Hi Albert,

Not sure I follow... setting up register.php to work over https is an x-cart settings, you can control that from the admin area:

Go to:
General settings -> Security

look for:
Use secure protocol (HTTPS) for login, registration, checkout and payment pages

make sure this active. Also, make you sure you have a valid SSL cert installed.

This option is not controlled by our template - it should work as normal.

Albert, once again - I am confused about this "6 months" of waiting for support - none of our support team are aware of any issues from you (I just spoke with everyone here) . If you have a particular ticket or issue you want to discuss then please follow up on it via our helpdesk system.

regards
Will.

[imazeu]

Originally Posted by Will Hayes

Hi Imazeu,

I can see that we responded to that ticket on: 30 December 2013 02:54 PM
Can you confirm you received this response?

regards
Will.

No, I had no response to it, not in junk either. This really needs sorting, I have sent the FTP details as requested as well, no one has been on the server.

Thanks

[imazeu]

Still nothing Will even though I PM'd you.....

How the hell do I get in touch with your company???? raising calls doesnt work, PMing doesnt and I do what you say on the forum and it still doesnt merit a response. SHOCKING customer service.

[albertchui]

Originally Posted by Will Hayes

Hi Albert,

Not sure I follow... setting up register.php to work over https is an x-cart settings, you can control that from the admin area:

Go to:
General settings -> Security

look for:
Use secure protocol (HTTPS) for login, registration, checkout and payment pages

make sure this active. Also, make you sure you have a valid SSL cert installed.

This option is not controlled by our template - it should work as normal.

Albert, once again - I am confused about this "6 months" of waiting for support - none of our support team are aware of any issues from you (I just spoke with everyone here) . If you have a particular ticket or issue you want to discuss then please follow up on it via our helpdesk system.

regards
Will.

hi, will, don't tell me this simple setting which looks like it's my idiot, this all caused your your insecured images and need to be hard code, do you read your customers post the questions regarding your template, sure not as there is no respond for it, please read post #41 on july 17th 2013 from page 5, your customer need to solve this by themself, post #100 &103, you said you are going to solve the problem which ask you customer to pay to upgrade xbanner2 which i did, but still not working


http://forum.x-cart.com/showthread.php?t=60312&page=10&highlight=https

[carpeperdiem]

hate to pile on...

Will, I have an open ticket for this sql error since last week:
Ticket: #JBA-303-37984

I can't evaluate
/home/username/public_html/modules/TXS_Xtreme_Gear/config.php:74
/home/username/public_html/modules/TXS_Xtreme_Gear/loadhp.php:23

because these are encrypted.

I don't mind obfuscated files, but if your team doesn't reply to support questions, please remind me why this is good business.

Anyone else see anything obvious in here? Looks like xtreme gear syntax, right?

[13-Jan-2014 17:10:58] (shop: 13-Jan-2014 18:10:5 SQL error:
Site : http://www.domain.com
Remote IP : 123.45.678.9
Logged as :
SQL query : SELECT fc.*, im.image_path, im.image_x, im.image_y, im.filename FROM txs_xg_feat_cats AS fc LEFT JOIN AS im ON im.id=fc.id WHERE lngcode='en' AND fc.status='Y' ORDER BY fc.orderby
Error code : 1064
Description : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'AS im ON im.id=fc.id WHERE lngcode='en' AND fc.status='Y' ORDER BY fc.orderby' at line 1
Request URI: /home.php
Backtrace:
/home/username/public_html/include/func/func.db.php:309
/home/username/public_html/include/func/func.db.php:209
/home/username/public_html/include/func/func.db.php:489
/home/username/public_html/modules/TXS_Xtreme_Gear/config.php:74
/home/username/public_html/modules/TXS_Xtreme_Gear/loadhp.php:23
/home/username/public_html/home.php:58

PS -- this is clearly something coming from
/modules/TXS_Xtreme_Gear/loadhp.php:23

(encrypted)

FYI...
home.php:58

if ($active_modules['TXS_Xtreme_Gear']) {include $xcart_dir."/modules/TXS_Xtreme_Gear/loadhp.php";}

[cflsystems]

SELECT fc.*, im.image_path, im.image_x, im.image_y, im.filename FROM txs_xg_feat_cats AS fc LEFT JOIN AS im ON im.id=fc.id WHERE lngcode='en' AND fc.status='Y' ORDER BY fc.orderby

im is not defined - missing table name - TABLE AS im

Yes the error backtrace path points to them

[carpeperdiem]

Originally Posted by cflsystems

SELECT fc.*, im.image_path, im.image_x, im.image_y, im.filename FROM txs_xg_feat_cats AS fc LEFT JOIN AS im ON im.id=fc.id WHERE lngcode='en' AND fc.status='Y' ORDER BY fc.orderby

im is not defined - missing table name - TABLE AS im

Yes the error backtrace path points to them

TXS recently solved a featured category defect that was introduced during upgrading to xBanners2 -- and some tables were added/modified. It looks like the featured cats table code in the file, /modules/TXS_Xtreme_Gear/loadhp.php also needs an edit to support xBanners2.

I wish they'd answer their emails and reply to active support tickets.

[carpeperdiem]

Is anyone home at TXS?
Another business day without a reply. Is this a holiday week?
I've been waiting for a reply from TXS since December 30?