"Internal Error " message

vrajeshnshah@gmail.com · #1 07-24-2014, 12:22 PM

I am facing strange problem here
I am moving server and moved all the files of x-cart and Xpayment to new server
under x payment connector when i click on "Test Module" i get success message
however when i go through check out i get "internal error Please, return to Shopping cart" message

All this testing i am doing by changing host file because I can not take chance on live site

Any idea???

cflsystems · #2 07-24-2014, 12:31 PM

New IPs? And you have callback IP setup for X-Payments?

vrajeshnshah@gmail.com · #3 07-24-2014, 12:43 PM

it was never set up for old server , i am new to this thing can you tell me how to do it?

vrajeshnshah@gmail.com · #4 07-24-2014, 12:47 PM

Forgot to mention in log file under payment this is what i got
"Internal error: unable to retrieve a payment by the passed token"

& I added new server ip in Call back action still same error

cflsystems · #5 07-24-2014, 02:04 PM

You may need to delete the payment method and reconnect it

vrajeshnshah@gmail.com · #6 07-24-2014, 02:57 PM

same error as i mentioned it does not get TOKEN from x-payment to store...
any other suggestion??

cflsystems · #7 07-24-2014, 03:18 PM

could be permissions

vrajeshnshah@gmail.com · #8 07-25-2014, 03:01 AM

Of which files?

joss · #9 07-25-2014, 03:11 AM

Quote:

All this testing i am doing by changing host file because I can not take chance on live site

Could you please describe this point in details? Let us know where the X-Payments and the store are located.

vrajeshnshah@gmail.com · #10 07-25-2014, 05:15 AM

Hi Joss
The live website/store is okay and has no issue with X-payment.

Now I am moving this site to new server and x-payment is giving me trouble
I have moved all the files from live store to new server including related databases

I have changed my computer HOST file and test the site.
when I go to store admin panel and go to X-connector & connect x-payment it does connect payment gateways and when I Click on TEST MODULE I get success message as well.

But when I test it on check out page and click submit it suppose to give me form asking for Credit card information but. it gives INTERNAL ERROR,

In Log file it says "Internal error: unable to retrieve a payment by the passed token"

Can you please help resolving this issue?