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Refunds not being issued

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Old 10-24-2012, 10:51 PM
backbone backbone is offline

Join Date: Jun 2007
Posts: 2

Default Refunds not being issued

We have recently just switched to X-Payments & have had a few times where I have needed to issue a refund. I have done the emulate transaction deal & have had the status 'refund approved' come through, but have since had customers contact me to say their money hasn't come back into their account.

What am I doing wrong? I thought nothing.
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Old 10-25-2012, 12:57 AM
  ambal's Avatar 
ambal ambal is offline

X-Cart team
Join Date: Sep 2002
Posts: 4,115

Default Re: Refunds not being issued


Your X-Payments version?
What payment gateway do you use?
What is the status of the refunded transactions in your payment processor account? Quite often refunds are not issued immediately. E.g. our payment processor 2Checkout sends refund during 7-10 business days after we click "Cancel" button. It can be a case here, too.
Sincerely yours,
Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager
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