X-Cart forums

[rrf]

... but any customer will be able to tell us "I need any issue category to be approved by me before we start working on solving it".

If we have a customer say so, we'll mark his account with a special flag, and no job will be perfomed before customer's explict approval (though this will result in delay required for the approval).

[rrf]

Originally Posted by ETInteractive.com

I'll wait for my xcart newsletter, listing all the categories and pts per category.

and of course there should be a listing in the customer portal (secure.qualiteam.biz)

Thats coming right??

There will be no newsletter with the categories and pricing. We have already send a notification about the issue-based support, there is no need to distract the privacy of our customers with hundreds of newsletters.

Anyone who wishes to see the full listing will see the full listing at the helpdesk.

Currently, the helpdesk software does not support displaying the full listing (but you will be able to see price for category of your ticket).
As soon as we implement "full list display" in the helpdesk software, there will be the full list available to the customers.

[adpboss]

Sounds progressive.

[overkenny]

my head hurts

[shan]

Overall this is good ...

Many people got annoyed when they didnt look at their cart for two months and then noticed that their support had expired.

At least this way you have support for life untill you use it up

[elitedimension]

Sounds good to me. I know my support time was basically wasted since I was developing and not testing/running a store. This will hopefully make the support more useful.