Follow us on Twitter X-Cart on Facebook Wiki
Shopping cart software Solutions for online shops and malls

multiple order numbers consumed by x-cart/x-payments
 
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions
 
Thread Tools
  #1  
Old 01-29-2014, 04:44 AM
 
lokesh lokesh is offline
 

Newbie
  
Join Date: Jan 2014
Posts: 1
 

Default multiple order numbers consumed by x-cart/x-payments

HI
we are running x-cart 4.6.1 goldplus and using x-payments (not our hosted) , problem is there is no continuity in our order number each order takes like 3-8 numbers, for ex our order # for last few days

6250,6251,6252,6260,6263,6266

anyone facing similar issue ?

Thanks,
__________________
4.6.1 goldplus
Reply With Quote
  #2  
Old 01-29-2014, 05:39 AM
 
carpeperdiem carpeperdiem is offline
 

X-Guru
  
Join Date: Jul 2006
Location: New York City, USA
Posts: 5,399
 

Default Re: multiple order numbers consumed by x-cart/x-payments

Yes, this is (my opinion) a defect in the design of X-Cart. This issue may have been patched in x-payments 2.0.1 (x-cart 4.6.2?) - but I am still using 1.0.6 so I can't test if it's been "fixed".

The fundamental defect is that X-Cart "processes" an order before submitting to payment gateway - so this will be a problem with or without X-Payments.

I solved this by using a 3rd party checkout (CheckoutOne) and the X-Payments connector from AlteredCart:

http://www.alteredcart.com/product.php?productid=8
and
http://www.alteredcart.com/product.php?productid=21

With the AlteredCart checkout and tools, an order is not "processed" in xcart until payment is processed. I only see one order number per transaction.

The benefit of this is that CheckoutOne is a superb customer UX and solves the biggest UX defect (my opinion) in X-Cart -- which is the checkout.

I hope my tone does not come across as bashing X-Cart -- I'm not. I have accepted that X-Cart does some things really well, and some things not -- so I spent $200 and solved the problem.

In addition to the x-payments connector, CheckoutOne also has a suite of tools that are a must have... for cart abandonment and deciphering cart errors. I am fully invested in AlteredCart Checkout and couldn't be happier. Good luck.
__________________
xcart 4.5.4 gold+ w/x-payments 1.0.6; xcart gold 4.4.4
Reply With Quote

The following user thanks carpeperdiem for this useful post:
ambal (01-29-2014)
  #3  
Old 01-29-2014, 06:33 AM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,106
 

Default Re: multiple order numbers consumed by x-cart/x-payments

Unfortunately, this is a feature of X-Cart v4 design and we have this issue solved in X-Cart 5 Connector for X-Payments.

We are going to update X-Payments connector in X-Cart 4.6.3 to implement X-Cart 5 way of interacting with X-Payments.
__________________
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
Reply With Quote
  #4  
Old 05-08-2014, 12:27 PM
 
dpcompany dpcompany is online now
 

eXpert
  
Join Date: Oct 2008
Posts: 233
 

Default Re: multiple order numbers consumed by x-cart/x-payments

@ Ambal,

Was the X-Payments connector updated in 4.6.3? I did not see mention of it anywhere in the changelog.
__________________
Michael

X-Cart Gold v4.7.7
- ReBOOT Template
- XPayments 3.0.2
- Abandoned Cart Reminder
- BCSE Reward Points
- BCSE Stock Notify
- XPDF Invoices
Reply With Quote
  #5  
Old 05-09-2014, 01:10 AM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,106
 

Default Re: multiple order numbers consumed by x-cart/x-payments

Quote:
Originally Posted by dpcompany
Was the X-Payments connector updated in 4.6.3? I did not see mention of it anywhere in the changelog.

Yes, it was updated comparing to 4.6.0 and 4.6.1.
__________________
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
Reply With Quote

The following user thanks ambal for this useful post:
dpcompany (05-09-2014)
  #6  
Old 08-06-2014, 01:06 AM
  Mish's Avatar 
Mish Mish is offline
 

Advanced Member
  
Join Date: Feb 2008
Posts: 92
 

Default Re: multiple order numbers consumed by x-cart/x-payments

I'm getting multiple orders appearing in the backend data with 4.6.3 . When I synchronise via OneSaaS I get multiple invoice because there are a number of "Failed" orders [as described above] in the database.
Was this fixed to work with 1.0.6 payment gateway?

I guess, in short I'm asking you, Alex Mulin, as the Project Manager for X-Payments when you have scheduled to fix this bug for people holding 1.x licences. If you don't have this scheduled please let us know.

[BTW - Alex - please don't refer to it as a 'feature'.]
__________________
X-Cart Gold 4.6.1
Reply With Quote
  #7  
Old 08-06-2014, 02:20 AM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,106
 

Default Re: multiple order numbers consumed by x-cart/x-payments

Mish, please follow this thread.
__________________
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
Reply With Quote
  #8  
Old 08-06-2014, 04:22 AM
  Mish's Avatar 
Mish Mish is offline
 

Advanced Member
  
Join Date: Feb 2008
Posts: 92
 

Default Re: multiple order numbers consumed by x-cart/x-payments

Hi,do I need to upgrade to X-Payments 2 ( "IMPORTANT NOTE: in order to enable all the usability improvements you need to
1) upgrade your X-Payments to 2.1.1 (users of X-Payments Hosted accounts just need to post us a request to make such upgrade for them for free)"

?
__________________
X-Cart Gold 4.6.1
Reply With Quote
  #9  
Old 08-06-2014, 05:56 AM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,106
 

Default Re: multiple order numbers consumed by x-cart/x-payments

Updated connector modules will work with older X-Payments versions, but in order to get full effect of the changes you should upgrade to X-Payments 2.1.1 as part of the changes were done in X-Payments core.

Users of hosted X-Payments accounts can get such upgrade free of charge by sending us a request for such upgrade via HelpDesk.
__________________
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
Reply With Quote
  #10  
Old 08-06-2014, 03:33 PM
  Mish's Avatar 
Mish Mish is offline
 

Advanced Member
  
Join Date: Feb 2008
Posts: 92
 

Default Re: multiple order numbers consumed by x-cart/x-payments

Sorry, if I update my connector (using 1.0.6 as I don't want to pay for 2) will the multiple order issue be resolved?
__________________
X-Cart Gold 4.6.1
Reply With Quote
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 09:48 PM.

   

 
X-Cart forums © 2001-2018