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Global options help - BCSE mod

 
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  #1  
Old 10-06-2007, 05:31 PM
 
sjbt sjbt is offline
 

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Unhappy Global options help - BCSE mod

I purchased the BCSE mod for global options and it's not working correctly. I haven't gotten a reponse from their support either.

Anybody around this weekend that could help???

When I select all global options for a new product, the product just acts as if there are no option groups. The "Buy Now" goes directly to cart with the default options listed.

Anyone used this successfully and can help or tell me about something better???



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  #2  
Old 10-09-2007, 09:26 AM
 
balinor balinor is offline
 

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Default Re: Global options help - BCSE mod

Moving to Third Party Add-Ons. BCS is very good about their support, I assume you have received a response by now?
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  #3  
Old 10-09-2007, 01:00 PM
 
sjbt sjbt is offline
 

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Default Re: Global options help - BCSE mod

I didn't mean to criticize BCSE. This may be a very busy time for them. (We all get there don't we?) Anyway, I won't comment on their response time. I just would like a little help.

If anyone else has used this mod though and could offer some insight, it would be very helpful.
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Old 05-31-2008, 12:57 PM
 
anela2003 anela2003 is offline
 

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Default Re: Global options help - BCSE mod

Oh my goodness, that's the exact same problem that I'm having. Please let me know if you find an answer, I'm desperate.
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  #5  
Old 06-02-2008, 12:59 PM
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Default Re: Global options help - BCSE mod

Please email us and we will be happy to help. Do note that we are down our first line of support person. His wife is in the hospital again. Things are not looking so well and we are not sure when he'll be back to work yet. So we may be a bit slow as I will have to do the job of 2 people unless some of my other staff can step in an help, but note we will get back to you. Let us know if it is urgent.

Thank you,

Carrie
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  #6  
Old 08-17-2008, 01:21 PM
 
anela2003 anela2003 is offline
 

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Default Re: Global options help - BCSE mod

BSCE, your emails don't work, I've emailed you (support ticket) several times and have never received any replies. It's ok though, I'll just swallow the 79 bucks and move on with another lesson learned.
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  #7  
Old 08-18-2008, 05:53 AM
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Default Re: Global options help - BCSE mod

Quote:
Originally Posted by anela2003
BSCE, your emails don't work, I've emailed you (support ticket) several times and have never received any replies. It's ok though, I'll just swallow the 79 bucks and move on with another lesson learned.

We are not having any other reports of people not being able to get ahold of us.

Let me know your ticket number and I will look it up.

Thank you,

Carrie
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Home of the famous Authorize.net DPM & CIM Modules, Reward Points Module, Point of Sale module, Speed Booster modules and more!


Over 200 X-cart Mods available & Thousands of Customizations Since 2002 - bcsengineering.com

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  #8  
Old 08-18-2008, 05:55 AM
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Default Re: Global options help - BCSE mod

On a side note, we really have not had much issues at all with this module in general. Usually it's a usage problem that people do not understand how to use it. Maybe our online documentation will also help.

http://www.bcsengineering.com/documentation/global_product_options.shtml

Thank you,

Carrie
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We support X-cart versions 3.x through 5.x!

Home of the famous Authorize.net DPM & CIM Modules, Reward Points Module, Point of Sale module, Speed Booster modules and more!


Over 200 X-cart Mods available & Thousands of Customizations Since 2002 - bcsengineering.com

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  #9  
Old 08-18-2008, 05:58 AM
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Default Re: Global options help - BCSE mod

Quote:
Originally Posted by anela2003
BSCE, your emails don't work, I've emailed you (support ticket) several times and have never received any replies. It's ok though, I'll just swallow the 79 bucks and move on with another lesson learned.


I found your emails to us. You haven't emailed us since May 14 2008 that I can see. Are you sure you are sending it to the right address?

Thank you,

Carrie
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Custom Development, Custom Coding and Pre-built modules for X-cart since 2002!

We support X-cart versions 3.x through 5.x!

Home of the famous Authorize.net DPM & CIM Modules, Reward Points Module, Point of Sale module, Speed Booster modules and more!


Over 200 X-cart Mods available & Thousands of Customizations Since 2002 - bcsengineering.com

Please E-Mail us for questions/support!
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