X-Cart forums

[albertchui]

Originally Posted by Will Hayes

Hi Albert,

It might be easier if you post this this query to support@thexcartstore.com
would you mind doing that - as troubleshooting this issue will be easier this way.

regards
W.

no problem, i just sent you the email, thanks

albert

[albertchui]

hi, will, i have submitted a ticket but never get respond, i also ask for quotation, still no respond, thanks

albert

[albertchui]

hi, will, the banner is not working,i inserted {$txs_xb_pos_2} into menu_cart.tpl but it does not appear, please tell where to insert, i have submit the ticket for a while, but no one respond just tell me to put into tpl wherever i want, but it does not show however, please help, thanks

albert

[Scott Toepfer]

Hello I'm stuck on the same issue of where exactly to enter the tag? Probably a real basic oversight but if someone can post the answer(s) that would be great!
Thank you

[cherie]

Did you make sure the All Day box is checked for when the banner should appear?

[Will Hayes]

Hi Guys,

If you are having any problem setting up xBanners - just send a support email to support@thexcartstore.com - our team will help you out immediately.

Albert, I see your ticket is being handled by our staff, you should get another response soon.

regards
W.

[DavyMac]

Today I changed the dimensions of the banner on our homepage from the default values and now upon page load the first slide does not display except for a fleeting moment before the second slide displays. This leaves our homepage with a big blank area, which doesn't look good.

I'm sure we didn't have this problem before and I'm sure that I only changed the banner height from 445px to 300px - and then uploaded three new slides of appropriate dimensions.

Any suggestions of what might be going on here please?

Also, in which file do you define the css for the "Extra Class Name" field under the Common Data tab?

[Will Hayes]

Hi Davy,

Could you post this question over on our support help desk:
support@thexcartstore.com

thanks
W.

[DavyMac]

Originally Posted by Will Hayes

Hi Davy,

Could you post this question over on our support help desk:
support@thexcartstore.com

thanks
W.

Thanks Will, done.