X-Cart forums

[gifts4anglers]

To send automatic emails using Abandoned Cart does you have to use a Cron?

I did set a cron up, but abandoned cart email is different to one sent manually, it doest seem to have a subject line and the only info in the email is the cart contents.

If i send one manually then the send with no problems

Cheers

Rob

[totaltec]

Rob,
This will be really tough to troubleshoot or give advice without logging the issue on your actual server. Just for clarity I will ask: Are you saying that Cron is working to send, just missing info?

[gifts4anglers]

Hi there, the instructions for the abandoned cart are not really that clear when i comes to setting up the automatic emails

Under the general settings, i changed the following option to a '1' which i assume i have to in order to get the automatic sending to work on the abandoned cart

Run the script that launches execution of periodic tasks once per N user sessions (Set to 0 or leave empty if you do not want to use this script)

when i receive the email, i dont seem to get most of the content, i get the values for example title, quantity and price, and the images of the products, but i get no text and no labels for the values mentioned above

Now if i go to where the abandoned cart is in the admin and i manually send a notification, all is fine.

I have also tried, with the same setting above, and pasting the cron command into my server and setting up a cron, and i still get the same output.

In brief, manual notifications are all sending with no problems, automatic setting is missing information from the email.

Is there something i have to change, or am i best sending a support ticket in?

Im using X-Cart 4.6.6

Rob

[qualiteam]

Hello!

Did you follow these instructions?
- http://help.x-cart.com/index.php?title=X-Cart:Abandoned_Cart_Reminder
- http://help.x-cart.com/index.php?title=X-Cart:Cron.php_-_Script_for_Periodic_Tasks

[gifts4anglers]

Yes I did follow the instructions, and it installed without any problems.

As i dont want to run my cron by commandline, from what i have read on these pages, i beleive i have it configured correctly

with the following option in the 'General Settings' set to 1

Run the script that launches execution of periodic tasks once per N user sessions (Set to 0 or leave empty if you do not want to use this script)

I have just removed my password protected admin folder and just testing again, to see if this was causing the variables not to be passed to the email

Rob