X-Cart forums

[balinor]

Done

[groovico]

Originally Posted by marlo

I want to purchase this product, but have a couple questions and can not get any response from firetank. So far, I can not get them to respond to me. It has been about 2 weeks and I submitted two requests to them on their support site.

Hi Marlo,

This has been due to a major problem we've uncovered with the support desk installation we had, it unfortunately was sending some tickets to a ghost department (duplicate of an existing one) where we got niether access or notification to the tickets effectively sending them into a black hole. We recently thanks to balinor mentioning he didnt get any replies to any emails he sent aswell looked into the problem and found several hundred tickets which had gone AWOL, the problem is now under control and support should be back to normal.

[balinor]

Hate when that happens! Thanks for the follow-up, good to know it was a software issue!

[photo]

I am setting up Marketing Manager Pro and have a question. When setting up the Traffic Monitor Add-on you need to use the absolute path to the javascript file, being my cart is in the root folder would the path just be, ../admin/mm_files/mm_tmon_script.php?



Thanks

[BCSE]

Originally Posted by photo

I am setting up Marketing Manager Pro and have a question. When setting up the Traffic Monitor Add-on you need to use the absolute path to the javascript file, being my cart is in the root folder would the path just be, ../admin/mm_files/mm_tmon_script.php?

Thanks

If X-cart is in your root folder, then the include would just be:
/mm_tmon_script.php

and the include for your track.js file would be:
/track.js

Hope that helps.

Carrie

[groovico]

Originally Posted by photo

I am setting up Marketing Manager Pro and have a question. When setting up the Traffic Monitor Add-on you need to use the absolute path to the javascript file, being my cart is in the root folder would the path just be, ../admin/mm_files/mm_tmon_script.php?

Thanks

Hi there,

The tmon script you link to should not be in your admin folder at all, please check the install instructions for the correct location for your version of x-cart, if you are trying to link to files in your admin for this it means you've uploaded files to the wrong location for the traffic monitor portion.

If you have further problems please contact us directly via our help desk on the contact form on http://www.firetanksoftware.com

[photo]

Ok, thank you both for helping.

[photo]

I have Marketing Manager Pro all working now and all I can say is wow. What a great piece of software. If you don't have this ad on I would definately consider getting it. IMHO this is a must have!

[photo]

Hello Kurt,
Any update on when you will have support in place for variants for MM Pro?


Thanks