X-Cart forums

[fhiremark]

Thanks for that intel, I'll try to see if I can find somebody who's willing to help me integrate that for me. If it works, it'll be awesome. --Thanks man.

[ShishaPipeUK]

The OSTicket 1.3.1 works great and i intergrated the software into x-cart.

I created a directory called ticket, then uploaded the files to this directory.
You can download the files from: http://www.theshisha.com/images/ticket.zip

You can see the ticket page at http://www.theshisha.com/shopcart/Support-Ticket-pg-43.html

Ok how did i intergate it into the cart, well that's simple, i went into the admin section and then clicked on the static pages menu and added a new static page called support ticket and add this code in the page:

<P><IFRAME border=0 name=ticket align=center marginWidth=1 marginHeight=1 src="ticket/index.php" frameBorder=0 width=100% scrolling=no height=700>
Your browser does not support inline frames or is currently configured not to display inline frames.
</IFRAME></P>

As you can see from the URL i put the directory "ticket" in my shopcart directory, the same directory where my home.php is.

I also then added to the admin section at shopcart/skin1/admin/menu_admin.tpl the following line:

<b><a href="../ticket/admin.php" target="_blank" class="VertMenuItems">Support Ticket</a></b><br />

You can see by the code that it is bold and a new page is opened so you can still work in the administration area while looking at your support tickets.

I also added the support ticket to my main non shopcart pages at http://www.theshisha.com/contact.htm using the same method but within a table and direct to the ticket directory:

<table width="100%" border="0">
<tr>
<td><P><IFRAME border=0 name=ticket align=center marginWidth=1 marginHeight=1 src="http://www.theshisha.com/shopcart/ticket/index.php" frameBorder=0 width=100% scrolling=no height=700>
Your browser does not support inline frames or is currently configured not to display inline frames.
</IFRAME></P></td>
</tr>
</table>

By using the IFRAME command you can link to another page and yet its still within the main shopcart or web page structure.

[ShishaPipeUK]

I have found another FREE support ticket software that works much better, and its FREE.
I have purchased some extra addons, but you dont need to do this if you don't want too.

See http://www.troubleticketexpress.com/trouble-ticket-software.html

[balinor]

http://forum.x-cart.com/showthread.php?t=25817

[Sisom]

Originally Posted by ShishaPipeUK

I have found another FREE support ticket software that works much better, and its FREE.
I have purchased some extra addons, but you dont need to do this if you don't want too.

See http://www.troubleticketexpress.com/trouble-ticket-software.html

Many thanks for that link, ShishaPipe, you've saved me a lot of grief, as I was going to go for another (commercial) support ticket mod for X-Cart, that costs quite a bit. I've just got Qualiteam to install Trouble Ticket Express and it's great! I bought the MySQL and 'Attach file' upgrades too, still very cheap.
Why people use external support ticket systems is beyond me - TTX does everything I could ever need, it's very lean code, quick, clear, and integrates easily with my 'Contact Us' page.

[2019]

Originally Posted by ShishaPipeUK

I have found another FREE support ticket software that works much better, and its FREE.
I have purchased some extra addons, but you dont need to do this if you don't want too.

See http://www.troubleticketexpress.com/trouble-ticket-software.html

Can you simply show the way how you implent it to your site.
i see that this script is cgi

thank you

[chiactivate]

Deniz,

I just found your posting, a bit late. Do you still have the rar file of the CustomerCare Addon ? I'm using X-cart pro 4.01.

Your website looks very nice. how did you customize the whole layout?

Do you have another documention of your mods? I want to change the layout of my www.chiactivate.com similar to yours. Biggers fonts, better categories.

thanks a lot !

[photo]

Originally Posted by Sisom

Many thanks for that link, ShishaPipe, you've saved me a lot of grief, as I was going to go for another (commercial) support ticket mod for X-Cart, that costs quite a bit. I've just got Qualiteam to install Trouble Ticket Express and it's great! I bought the MySQL and 'Attach file' upgrades too, still very cheap.
Why people use external support ticket systems is beyond me - TTX does everything I could ever need, it's very lean code, quick, clear, and integrates easily with my 'Contact Us' page.

Do you have a link to the site using this?


Thanks

[sparker2]

Where do you put the files for this mod in x-cart