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XC5 Helpdesk delay

 
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   X-Cart forums > X-Cart 5 > General questions (X-Cart 5)
 
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  #11  
Old 02-07-2017, 07:32 AM
  Don@Core's Avatar 
Don@Core Don@Core is offline
 

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Default Re: XC5 Helpdesk delay

so i did receive my response today.
In a nutshell it was a link to an info page (nothing of use to me) and pay for service.

I believe the 24/7 support alex mentioned might be a/the paid service.

Told I’m only allowed 5 free requests.
The paid options they gave me are $149 per month or $990 per year or 1 month $199

Now i do understand they need to make money, but, the responses i have received have been useless. They must of just counted them and not read them. The only good help has been from this forum. Just feeling bad asking all these good people for help all the time.

starting to feel x-cart has put me in a corner and now the only way out is to through more money at it and hope they give good info… ugh
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  #12  
Old 03-07-2017, 10:18 PM
 
shaz shaz is offline
 

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Default Re: XC5 Helpdesk delay

Quote:
starting to feel x-cart has put me in a corner and now the only way out is to through more money at it and hope they give good info… ugh

this makes me sad... I had the same experience with very slow and often unhelpful support with a few upgrades during 2015 and early 2016.

I was just visiting the forum to see if anything had changed... It appears you are the same issues I had back then. I'm in Australia so also a very different timezone.

I've been an x-cart developer for over 12 years now, X-cart used to be soooo easy to work with and also easy to get support.

Quote:
The thing is that our technical support is commercial based. Frankly speaking it always has been so. X-Cart 5 Business license doesn't include any support at all. You can subscribe to it separately though:

https://www.x-cart.com/technical-support.html

Generally, every piece of software with a licence fee I have ever purchased comes with a period of support included... but not X-cart

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The paid options they gave me are $149 per month or $990 per year or 1 month $199

Is the monthly support fee per domain/install or per account?
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  #13  
Old 03-07-2017, 10:28 PM
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Default Re: XC5 Helpdesk delay

Quote:
Originally Posted by shaz

Is the monthly support fee per domain/install or per account?

This is per domain/install. We've got a reseller program, though. So, if you consider it for several stores/installations please contact us and we will come up with an offer.

Thank you.
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  #14  
Old 03-08-2017, 03:13 PM
 
shaz shaz is offline
 

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Default Re: XC5 Helpdesk delay

Quote:
This is per domain/install. We've got a reseller program, though. So, if you consider it for several stores/installations please contact us and we will come up with an offer.

Ok, if you take a look you will see I already am a reseller...
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  #15  
Old 03-10-2017, 06:15 AM
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Default Re: XC5 Helpdesk delay

Quote:
Originally Posted by shaz
Ok, if you take a look you will see I already am a reseller...

Great, I sent you PM in HelpDesk.
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