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Shopping cart software Solutions for online shops and malls | ||||||||||
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#11
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Re: X-Cart Next is released
PMed you.
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#12
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Re: X-Cart Next is released
Quote:
In my experience what has happened to date is this: - X-Cart support looks in the general vicinity of where the problem may be. - If a third-party mod is seen, further evaluation is halted and the problem is deferred to the module provider as "X-Cart does not support third-party modification." - The store owner then comes to me, I evaluate and determine what the issue actually is, and provide details. - The person goes back to X-Cart support with the details and most often gets deferred back to me yet again. - It becomes easier for me to just fix the problem for free even though it isn't a result of my modification as I've already had to troubleshoot and find the actual problem. As an example, last month I had to address a support ticket where the client was told that Admin problems were caused by CDSEO as CDSEO was somehow modifying X-Cart's session information in some complex manner. I evaluated and found the problem to be the result of a broken image in the admin section. |
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#13
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Re: X-Cart Next is released
Hi Jon!
Thanks for addressing the problem. Could you please pm me with the URL of the store that had that problem? I will check the whole situation. Thank you. |
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#14
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Re: X-Cart Next is released
I've PM'd you the url.
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