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   X-Cart forums > Forum archive > Using X-Cart in my project > Need advice
 
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  #1  
Old 04-26-2011, 10:10 AM
 
adschock adschock is offline
 

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Unhappy Bonus Point Redemption

For some of my products I have assigned a '2' in the "Give Bonus Points (for each purchased item)" area of the product details page in listing the items. We have always wanted to offer customer loyalty points such as this to our customers, however, now that I am ready to set up the redemption end of the bonus points, I can't figure it out!

We have several customers that have been accruing points over the past few months and now I NEED to get it set up for redemption! I don't understand!

I have read around here on the forums but still do not know what I need to do. I logged in a one of our best costumers and can't even see her bonus points accrued anywhere.

Please help!

Thank you.
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  #2  
Old 04-26-2011, 10:42 AM
 
adschock adschock is offline
 

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Default Re: Bonus Point Redemption

Ok, I think my problem is not redemption but rather accumulation.

I went in as admin and gave myself 100 points and now when logged in on the storefront side as a customer can see the points and the click to convert to gift certificate.

My customers are not seeing this. Where are their points? When the have checked out, it says at the bottom how many points they earned with that purchase, however, they are not showing up under 'bonuses' of 'my account'.

Please help!
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  #3  
Old 04-27-2011, 06:53 AM
 
Chris B Chris B is offline
 

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Default Re: Bonus Point Redemption

We're having problems/questions too.

Using version 4.4.2 bonus points work fine for gift certificates but not toward the discount of products.

I may be missing some concept here, but more often than not we have seen these type of issues lie within x-cart functionality itself.

Anyone have bonus points working with discounts off an order???

Thank you,

Chris
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  #4  
Old 04-28-2011, 03:53 AM
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qualiteam qualiteam is offline
 

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Default Re: Bonus Point Redemption

Bonus points can be converted to a Gift certificate only.

If you wish to give a discount based on the Bonus points, you should create a special offer.
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  #5  
Old 05-07-2011, 12:52 PM
 
a333 a333 is offline
 

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Default Re: Bonus Point Redemption

when i apply a special offer to turn bonus points into a discount, it does it via a per product basis rather than a per order basis.

e.g my special offer is 200 points = ё2.00 off.

however instead of ё2.00 off the order it gives ё2.00 off per product so if a customer buy 3 different products they end up with ё6.00 off.

does anyone know a way around this?

also is it possible to redeem multiple special offers at the same time?

e.g i have a ё1.00 off offer for 100 bonus points and a ё2.00 off for 200 bonus points.

at present if a customer has 300 bonus points and selects both, only the ё2.00 gets applied.

an ideal option would be to be able to apply variable discounts e.g 1 point = 1p off the order i.e a direct conversion like with gift certificates.

does anyone know how this could be done?
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  #6  
Old 05-09-2011, 10:32 PM
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qualiteam qualiteam is offline
 

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Default Re: Bonus Point Redemption

Quote:
Originally Posted by a333
however instead of ё2.00 off the order it gives ё2.00 off per product so if a customer buy 3 different products they end up with ё6.00 off.

does anyone know a way around this?

You should alter/add bonus conditions.

Quote:
Originally Posted by a333
also is it possible to redeem multiple special offers at the same time?

Yes, X-Cart allows customers to use multiple special offers at a time.
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  #7  
Old 02-01-2012, 11:10 PM
 
faris_ma faris_ma is offline
 

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Default Re: Bonus Point Redemption

Quote:
Originally Posted by adschock
Ok, I think my problem is not redemption but rather accumulation.

I went in as admin and gave myself 100 points and now when logged in on the storefront side as a customer can see the points and the click to convert to gift certificate.

My customers are not seeing this. Where are their points? When the have checked out, it says at the bottom how many points they earned with that purchase, however, they are not showing up under 'bonuses' of 'my account'.

Please help!

The order to be in "complete" state to get the bonus points activated.Then you will be able to see the number of orders you have got in profile
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  #8  
Old 02-01-2012, 11:11 PM
 
faris_ma faris_ma is offline
 

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Default Re: Bonus Point Redemption

The order has to be in "complete" state to get the bonus points activated.Then you will be able to see the number of orders you have got in profile
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  #9  
Old 07-22-2013, 04:49 PM
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Raptor Raptor is offline
 

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Default Re: Bonus Point Redemption

Quote:
Originally Posted by qualiteam
Bonus points can be converted to a Gift certificate only.

But how ? It's no explained anywhere (as far as I can see)
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  #10  
Old 07-29-2013, 09:29 PM
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Default Re: Bonus Point Redemption

http://forum.x-cart.com/showthread.php?t=56501

This thread answered all my questions - thanks
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