X-Cart forums

[Chheang Leng]

Dear X-Cart Team,

I just purchased X-cart Business 5 with a template design with installation services included. X-cart team just handed over me the finished project last week with the problem are still exist. Now I having the following problem with my website:

+ Products page is missing
+ Can't link to a new page that I just created
+ Shipping and Our Term pages are also not working

Can you help to figure it out what is the exact problem and how can I fix it?
Thanks.

Cheer,
Leng

[qualiteam]

It sounds like Clean URLs are not enabled on your server.

Please check your [XC5]/etc/config.php file and make sure that it has "on" in the "clean_urls" section as follows:

[clean_urls]
enabled = on

[Chheang Leng]

Yes I confirmed that the [clean urls] enable=on.

[clean_urls]
enabled = on
; String with one or more chars.
; It will be used to autogenerate clean URLs.
; By default, only the "-" or "_" characters are allowed.
; Empty string is also allowed.
default_separator = "-"

[qualiteam]

Unfortunately, I'm run out of ideas why this could happen. Have you checked log files in the [XC5]/var/log directory? Are there any errors?

This issue may require on-server debugging. Our team can do this for you: http://www.x-cart.com/technical-support.html