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UPS Module Issue | |||
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#1
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UPS Module Issue
I am experiencing issues with the UPS shipping module. It is testing perfectly from the admin backend, but when I test the actual shopping cart, the rates are different (quite a bit higher). I have double checked all my module settings and they are correct. I need the actual pricing (what I am seeing in the admin test) to be the rates my customers see/receive. Any advice?? Anyone else experiencing issues? Any help would be greatly appreciated.
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Belinda Karls-Nace Blue Ribbon Designs X-Cart Business 5.2.5 |
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#2
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Re: UPS Module Issue
Do you get different pricing when trying the same delivery address in the back-end and in the storefront? What address do you use?
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Alex Solovev, Qualiteam --- User manual Video tutorials X-Cart FAQ You are welcome to press "Thanks" button if you find this post useful Click here to learn how to apply patches X-Cart Extensions |
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#3
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Re: UPS Module Issue
Yes, I was using the exact same information (address, weight, etc.) and getting completely different pricing in the front-end. However, I worked with the help desk on this issue - and it was determined it is showing business address pricing in back-end admin testing and residential pricing in the front-end cart.
For others having this issue, here was the help desk response: It appears the issue is related to the following fact: when you test the actual shopping cart, X-Cart adds <ResidentialAddressIndicator/> to the request being sent to UPS. That is why the rates in the shopping cart are higher comparing to the rates in the admin back-end. However, the rates in the shopping cart appear to be correct. Anyway, I have reported this issue to our X-cart developers, to fix the test rates calculation in one of the new X-Cart versions (I would suggest a possible solution - add <ResidentialAddressIndicator/> to the test request). Quote:
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Belinda Karls-Nace Blue Ribbon Designs X-Cart Business 5.2.5 |
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#4
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Re: UPS Module Issue
Quote:
Just in case you want to follow updates on this problem please check this: http://bt.x-cart.com/view.php?id=43515
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Alex Solovev, Qualiteam --- User manual Video tutorials X-Cart FAQ You are welcome to press "Thanks" button if you find this post useful Click here to learn how to apply patches X-Cart Extensions |
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